Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.
At Util-Assist, our people are our power. We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble. Recognized as a Great Place to Work®, we offer rewarding, purpose-driven careers where you can grow, innovate, and make a real impact.
Learn more at www.util-assist.com.
️The Opportunity:
We are seeking a skilled
Scrum Master to join our growing
Consulting team! As a Scrum Master,
you will lead and coach one or more Agile delivery teams. This role is central to our sprint execution discipline: you will own Scrum ceremonies, produce clear and insightful sprint reports, protect team velocity, and continuously improve delivery practices across the Managed Analytics program.
The ideal candidate is a servant-leader who lives and breathes the Agile Manifesto, thrives in complex program environments, and can bridge the gap between technical teams and business stakeholders. Bonus points if you bring experience in regulated industries (utilities, energy), Azure DevOps (ADO), or the ability to build autonomous AI agents to accelerate team productivity.
- Demonstrable mastery of all Scrum ceremonies.
- Proven ability to produce high-quality sprint reports for both technical and executive audiences.
- Strong command of Agile metrics: velocity, burndown, cycle time, throughput, escaped defects.
- Experience coaching Product Owners on backlog management, story writing, and prioritization.
- Track record of facilitating productive retrospectives with measurable improvement outcomes.
- Develop and maintain project plans and ensure projects remain on track.
- Apply consistent project management standards and quality assurance to ensure that deliverables are high-quality.
- Create and maintain risk and issue logs.
- Manage internal project resources, assign roles and delegate responsibilities.
- Create and maintain project budgets and financials.
- Develop document deliverables, including presentations, procurement documents, and consulting reports.
- Manage change requests to ensure that all parties are informed of impacts on schedule and budgets.
- Undergraduate degree/diploma, Business, Engineering, Computer Science background is an asset
- 3+ years of hands-on Scrum Master experience on active software delivery teams
- Utility experience is an asset
- Certified ScrumMaster (CSM), Professional Scrum Master (PSM I or II) is an asset
- Valid passport and ability to travel within the United States and Canada. Up to 70% travel required.
- Proficiency in at least one Agile project management platform (Azure DevOps, Jira)
- Strong skills in Microsoft Office Suite, especially Word, Excel, and PowerPoint for sprint reporting
- Experience with virtual facilitation tools (Miro, MURAL, Microsoft Whiteboard, Confluence)
- Ability to design and maintain dashboards and metrics views in collaboration tools
- Strong understanding of IT principles, including lifecycle planning, estimating, and architecture
- Comprehensive knowledge of Agile and Waterfall project management best practices and standards
- Strong knowledge of project metrics and performance measurement
- Working knowledge of the procurement lifecycle
- Working knowledge of system integration activities, including business process development, system integration, and software testing
- Coach team members on Agile principles, Scrum values, and continuous improvement mindset
- Knowledge of advanced metering infrastructure (AMI) is an asset
- Proficiency in Python, JavaScript/TypeScript, or similar scripting languages is an asset
- Understanding of prompt engineering and LLM capabilities to design effective agent behaviors is an asset
- Proven learning agility with a track record of independently acquiring new technical skills, particularly in AI and automation
- Exceptional facilitation and communication skills
- Strong conflict resolution and mediation capabilities
- Configure and manage ADO boards
- Create and maintain ADO queries, dashboards, and sprint burndown views
- Set up team-level capacity planning in ADO for sprint planning ceremonies
Manage work item hierarchies: Epics Features PBIs- Tasks
- Strong leadership and problem-solving skills
- Strong written and verbal communication skills
- Effective resource management skills
- Strong time management and organizational skills
- Sound risk assessment and mitigation skills
- Strong stakeholder and relationship management skills
- Basic financial management skills
\uD83D\uDC99 Why You’ll Love Working at Util-Assist
Work-Life Balance: Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.
Summer Hours Program: Flex your schedule to enjoy extra days off from June to August
Upfront Vacation & Birthday Day Off: Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off
Award-Winning Culture: Be part of a collaborative, inclusive, and growth-focused team that’s proud to be certified as a Great Place to Work® four years running.
Comprehensive Wellness Support: Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, a Health Care Spending Account, and recognition as one of the Best Places to Work for Mental Wellness in 2026
Career Growth: Thrive in a fast-growing company where your ambitions are supported and your development matters.
Innovative Environment: Work at the forefront of utility transformation, surrounded by forward-thinking teammates and impactful projects.
Competitive Compensation: Receive a pay package that recognizes your expertise and contributions.
Comprehensive Benefits: Access generous health and dental coverage with low premiums, and RRSP matching to support your long-term goals.
Parental Leave Top-Up: Growing your family? We provide enhanced support through our parental leave top-up program.
To work with us, successful candidates must complete a SIN and passport verification and pass a police vulnerability check.
We understand that great talent comes in many forms—even if you don’t meet every requirement listed, we encourage you to apply if you’re excited about the role and eager to learn and grow in a dynamic environment.
Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and provide accommodations during the recruitment process upon request. To request accommodation, please contact us at [email protected]. All accommodation requests will be handled confidentially.
Please note that Util-Assist does not offer immigration-related support, such as visa sponsorship, work permit applications, or permanent residency assistance. Candidates must have current legal authorization to work in Canada or the U.S. Sponsorship decisions, if any, are made on a case-by-case basis based on business needs.
We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
