The Restaurant Servers contributes to the successful execution of daily food and beverage service. Working closely with the F&B leadership, the role ensures the seamless delivery of Hyatt's service standards, enhancing the overall guest experience during restaurant operations.
To be familiar with all food and beverage items on the restaurant menu.
To prepare the restaurant for operation, including mise-en-place, setting and resetting tables, cleaning and other assigned tasks.
To take food and beverage orders from guests, upselling wherever possible.
To utilize the restaurant’s point-of-sales system as prescribed
To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items and other procedures mentioned in the cash handling policy.
To serve food and beverages according to the Andaz and Hyatt serving standards established.
To complete opening and closing duties as assigned which includes setting up of takeout stations, service stations and cutlery stations.
To be flexible wherever possible in meeting special requests and allergies from guests for specific food and beverage preparation methods and ingredients.
To follow presentation guidelines established by the food and Beverage Management.
To maintain the assigned station / section in a clean and orderly manner at all times.
To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
To work in a supportive and flexible manner with other employees and other departments
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Complete other duties as assigned by supervisor/manager
