Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
The Fixed Wireless Performance Specialist is responsible for monitoring, analyzing, and improving the performance of Xplore’s Fixed Wireless network. This role focuses on identifying performance degradations, capacity constraints, and configuration issues across RAN and backhaul domains. The Performance Specialist works closely with engineering, DevOps, and operations teams to implement corrective actions, support new feature introduction, and continuously improve customer experience.
1. Network Performance Monitoring & Analysis
- Monitor key performance indicators (KPIs) across Fixed Wireless RAN and backhaul.
- Identify trends, anomalies, and systemic performance issues.
2. Troubleshooting & Root Cause Analysis
- Perform detailed root-cause analysis for performance degradations and customer-impacting issues.
- Collaborate with engineering and operations teams to drive resolution.
3. Optimization & Remediation Support
- Recommend and support configuration changes, feature adjustments, and optimization initiatives.
- Validate performance improvements post-implementation.
4. Capacity & Spectral Efficiency Support
- Assist with identifying capacity constraints and spectral efficiency opportunities.
- Support demand-driven performance improvement initiatives.
5. New Feature & Software Release Support
- Support validation of new network features and software releases from a performance perspective.
- Monitor post-release impact and stability.
6. Reporting, Insights & Communication
- Produce performance reports, dashboards, and insights for internal stakeholders.
- Clearly communicate risks, trends, and improvement opportunities.
7. Tooling, Automation & Data Quality
- Use and enhance performance monitoring tools and analytics platforms.
- Ensure accuracy and consistency of performance data.
8. Cross-Functional Collaboration
- Participate in cross-functional forums and value-stream teams focused on service experience improvement.
- Support operational readiness and incident postmortems.
Credentials & Qualifications Education & Professional Background
- Bachelor’s degree in Engineering, Telecommunications, Computer Science, or a related technical field.
- 5+ years of experience in wireless performance engineering, network operations, or RF analysis. Technical Expertise
- Strong understanding of LTE/5G Fixed Wireless Access and RAN performance metrics.
- Experience with OSS tools, performance analytics platforms, and telemetry systems.
- Working knowledge of RF fundamentals, backhaul performance, and configuration principles.
Professional Competencies
- Strong analytical and troubleshooting skills.
- Ability to communicate technical findings clearly to diverse audiences.
- Ability to work independently while collaborating closely with cross-functional teams.
Condition of Employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
