What’s in it for you:
Are you ready to lead with purpose and elevate guest experiences to world-class standards? Join our team as an Assistant Front Office Manager and become a driving force behind exceptional service and seamless operations.
What your day will look like:
- Lead our front office team and maintain a level of professionalism according to the standards set forth by the Westin Wall Centre, Vancouver Airport Hotel and Marriott Hotels and Resorts.
- Maintain guest satisfaction by dealing with guest concerns both in person and by correspondence.
- Promote the Marriott Bonvoy Loyalty Program, motivating agents to continually enroll guests and achieve monthly goals set by the Director of Operations.
- Respond and adhere to emergency procedures by ensuring the smooth response and coordination of appropriate departments during all emergency situations, training associates in hotel emergency response procedures, and following up on all deficiencies found during emergency situations.
- Train and develop all front office associates to help them reach their potential.
- Ensure friendly and efficient guest registration, check out and telephone service.
- Direct and train both Guest Service Associates and Guest Experience Associates. Assist in new hire and ongoing training. Assist with associates’ evaluations both monthly and annually.
- Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of the room assignments. Review the daily room availability and inform other team members.
- Balance the house and blocking rooms according to the standards set forth by Marriott and the Westin Wall Centre, Vancouver Airport Hotel.
Your experience and skills include:
- Previous experience as an Assistant Front Office Manager; or have a minimum of 2 years of experience in a supervisory role in a comparably sized and upscale hotel setting.
- Must have excellent working knowledge in LightSpeed or similar PMS/hotel system experience an asset.
- Fluency in Microsoft Office.
- Excellent communication and guest service skills are required.
- Must be able to speak, read, write and understand English, a second language is an asset.
- Walking and standing for long periods of time occasionally required; you must be able to exert a well-paced mobility to get to other departments in the hotel on a timely basis.
- Must be able to work longer than 8 hours if needed.
- Must be able to lift up to 40 lbs. occasionally.
- Scheduling flexibility including the ability to work overnight shifts.
- Must hold a class 5 British Columbia driver’s license and clean drivers abstract.
- Diploma or certificate in Hotel and Restaurant Management or the equivalent is an asset.
- Must be eligible to work in Canada. Valid Work or Study Permits – 1 Year Minimum Validity.
To note:
- Complete job description will be presented at the time of job offer
ABOUT US
The Westin Wall Centre, Vancouver Airport and Sheraton Vancouver Wall Centre provide guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.
A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.
Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.
The Westin Wall Centre, Vancouver Airport Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.
The Westin Wall Centre, Vancouver Airport Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.
DIVERSITY
Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.
Job Types: Full-time, Permanent
Pay: $72,500.00 per year
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Store discount
- Vision care
Application question(s):
- If applicable, is your study or work permit valid for at least 1 year?
Licence/Certification:
- Class 5 Drivers License (required)
Work Location: In person
