We are seeking a dedicated and customer-focused Service Writer to join our automotive repair team. The ideal candidate will serve as the primary point of contact for customers requiring vehicle repairs and maintenance, ensuring a seamless experience from vehicle check-in to service completion.
This role requires excellent communication skills, strong mechanical knowledge, and a passion for delivering outstanding customer service. Previous experience as a Service Writer, automotive technician, or in the automotive repair industry is highly valued. Sales aptitude and cash-handling experience are also considered assets. The Service Writer plays a vital role in building customer trust, recommending additional maintenance and repair services when appropriate, and supporting the overall success of our service department.
Responsibilities
- Greet customers promptly and professionally as they arrive for service appointments.
- Accurately document vehicle concerns and repair requests using shop management software.
- Provide clear explanations of recommended repairs and maintenance, ensuring customers understand the work being performed.
- Recommend additional maintenance or repair services to improve vehicle safety, reliability, and performance.
- Coordinate with technicians regarding repair needs, parts requirements, and estimated completion times.
- Prepare detailed repair orders and process cash, debit, credit, and electronic payments accurately.
- Keep customers informed of their vehicle’s repair status throughout the service process.
- Follow up with customers after service to ensure satisfaction and address any concerns.
- Maintain organized records of repair orders, customer interactions, and financial transactions.
- Assist in promoting shop services through exceptional customer service and product knowledge.
Qualifications
- Previous experience as a Service Writer is preferred but not required. Experience in automotive repair or as a mechanic is considered an asset.
- Strong mechanical knowledge and an understanding of vehicle systems and repair procedures.
- Excellent customer service and communication skills with the ability to explain technical information clearly.
- Sales experience, particularly recommending maintenance and repair services, is an asset.
- Cash-handling experience with a high level of accuracy and integrity.
- Ability to work efficiently in a fast-paced environment while maintaining professionalism and attention to detail.
This is an excellent opportunity for someone who is passionate about the automotive industry and enjoys building relationships with customers. We are looking for a team player who is committed to delivering exceptional service while helping our shop continue to grow and succeed.
Job Types: Full-time, Part-time, Permanent
Pay: $17.00-$20.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Nauwigewauk, NB E5N 6Z8: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: In person
