Position Title: Counter Sales and Warehouse Assistant
Department: Sales & Operations
Location: Concord, Ontario
Reports To: Branch Manager
Purpose of the Role
The Counter Sales and Warehouse Assistant supports the operations of the store by
managing customer sales at the counter and assisting with warehouse functions. The role ensures timely,
professional service to customers while maintaining accurate inventory and efficient stock movement.
Key Responsibilities
A. Counter Sales Duties
- Greet and assist walk-in customers in a courteous and professional manner.
- Process sales transactions accurately using Quickbooks Online.
- Provide product information, availability, pricing, and recommendations for HVAC products.
- Handle customer inquiries, returns, and complaints promptly and effectively.
- Upsell products and promote current sales or promotions.
- Build and maintain strong relationships with repeat customers /contractors.
B. Warehouse Assistance Duties
- Receive, inspect, and verify incoming shipments of HVAC materials and equipment.
- Organize and stock inventory in accordance with company standards.
- Prepare and fulfill customer orders (pick, pack, and label items).
- Assist with loading and unloading delivery trucks safely.
- Maintain a clean, safe, and organized warehouse environment.
- Conduct periodic stock counts and assist with inventory audits.
C. General Duties
