About the Role
The CFOC-DOC Community Care & Safety Team provides support with access, compliance and physical navigation within CFOC-DOC programs, provides property and facility surveillance within the allocated radius while practicing de-escalation and calming strategies. The ideal candidate will have a strong attention to detail, excellent problem-solving skills, and a commitment to maintaining a welcoming and well-maintained environment, including interactions with patrons, tenants, parishioners and visitors.
What You'll Do
Security Monitoring and Surveillance
- Conduct regular walking and driving patrols of the facility to identify security risks and maintain a visible security presence.
- Conduct visual inspections of the building using surveillance equipment to monitor premises.
- Participate in daily team shift change debriefing sessions, working with team members in a unified, patron-focused manner
Access Control
- Manage access control and monitoring entry and exit points.
- Verify the identity of individuals entering the facility and enforce security protocols.
- Document and orient any new participants and/or refer them to the appropriate support, document all turnaways and the reasons.
Surveillance
- Conduct investigations into incidents of theft, fraud, or other security breaches, and collaborate with other teams as needed.
Security Procedures and Protocols
- Enforce security policies and procedures to ensure compliance with regulatory requirements and industry standards.
- Develop and update security protocols to address emerging threats and vulnerabilities with the support of your manager.
Emergency Response
- Respond promptly to security incidents, including medical emergencies, fire alarms, and security breaches.
- Coordinate with emergency services and assist in evacuations or other emergency procedures as necessary.
Report Writing and Documentation
- Maintain detailed records of security incidents, investigations, and security-related activities.
- Prepare written reports documenting security breaches, suspicious activities, and loss prevention efforts.
Health and safety compliance
- Use appropriate PPE at all times, including appropriate clothing, boots, gloves, vest etc.
General Program Support
- Support with programming and general maintenance of the program boundary
- Support patrons found within the boundary to return to the shelter site or connect with appropriate supports
- Support community engagement with neighbours, businesses or other related to patron activities
What You Bring
Required
- High school diploma or equivalent; additional certifications in security management or loss prevention are required
- Proven experience in security operations, loss prevention, or a related field.
- Strong knowledge of security protocols, access control systems, and surveillance techniques.
- Excellent communication and interpersonal skills, with the ability to interact effectively with employees, visitors, and law enforcement personnel.
- Sound judgment and decision-making abilities, particularly in high-pressure situations.
- Physical fitness and the ability to stand, walk, or patrol for extended periods.
- Willingness to work flexible hours, including nights, weekends, and holidays.
- Ability to establish connections while maintaining personal boundaries
- Demonstrated commitment to equity, inclusion, and anti-oppressive practice
- Clear Vulnerable Sector Police Records Check
- Flexibility for some evening or weekend hours as required based on program needs.
- Valid Crisis Prevention Intervention Certification or equivalent
- Valid First Aid Certification
- Valid Driver's License with a clean driving record
Asset
- Experience in a shelter, residential care, or community services facility specifically
- Mental Health First Aid Certification
- ASIST Certification
- Background in advocacy, community organizing, or public education on social issues
CFOC-Doors of Compassion is committed to equity, diversity, inclusion, and anti-oppression in our hiring practices. We strongly encourage applications from people with lived experience of homelessness, housing instability, poverty, or the systems our patrons navigate, and from Black, Indigenous, and racialized people, people with disabilities, members of the 2SLGBTQ+ community, and others who face systemic barriers to employment. Accommodation is available upon request for applicants taking part in all aspects of the selection process.
Pay: Up to $24.50 per hour
Work Location: In person
