You will lead a skilled and customer-focused team dedicated to delivering exceptional service and operational excellence. In this role, you will oversee team workloads, CRM activity, and case management queues to ensure service standards are consistently met and customer expectations are exceeded. Leveraging your leadership and coaching expertise, you will foster a collaborative, high-performing environment where team members are empowered to grow, succeed, and reach their full potential.
Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than
600 ports worldwide . With a fleet of over
300 modern container ships and a
vessel capacity of 2.5 million TEU , we keep global trade moving reliably every day.
Our global network spans
140 countries ,
400 offices , and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of
more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
Your Journey, Our Horizon
At Hapag - Lloyd, we are committed to creating a workplace where innovation, collaboration, and employee well-being thrive. As part of our team, you'll experience a dynamic and inclusive culture that values your contributions and supports your professional growth.
We offer:
- Attractive Annual Bonus – Based on company performance, recognizing your impact on our success.
- Hybrid Work Environment – Enjoy the flexibility of working remotely while staying connected with three in-office days per week.
- Modern Office Space – Our state-of-the-art office fosters creativity, collaboration, and comfort.
- Public Transportation Support – We help cover commuting costs to make your daily travel easier and more affordable.
