Front desk employees are responsible for the following primary duties:
- Addressing guest reservations and inquiries.
- Guest check-in and check-out on both paper and computer.
- Providing a warm and welcoming experience for all guests.
- Concierge service including providing local area knowledge.
- Front of house cleaning, presentation, and records management.
- Adjustment and reconciliation of taxes and balances.
- Validating the room and tax amounts on purchase orders.
- Maintaining attire to uniform standards.
- Alert relevant medical or legal services in case of emergency.
- Providing guest surveys and receipts upon check-out.
- Cash register counting and balancing every 8-hour shift.
Reliability is essential and long term availability is preferred. Basic computer competency and math literacy is essential. People who proactively improve the customer experience are what make our department function.
Job Types: Full-time, Part-time
Pay: From $17.60 per hour
Expected hours: 16 – 24 per week
Benefits:
- Discounted or free food
- On-site gym
- On-site parking
Experience:
- customer service: 1 year (required)
Work Location: In person
