Overview:
Hell’s Kitchen is more than a restaurant—it’s a culinary experience inspired by world-renowned Chef Gordon Ramsay. Reporting to the GM and AGM, as an Assistant General Manager, you will lead the front-of-house team to deliver exceptional service, precise execution, and a fiery, unforgettable guest experience. You must uphold the brand’s high standards of excellence, discipline, and performance in a high-volume, fine dining environment.
Responsibilities:
- Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example.
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Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff.
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Complete opening day and closing night procedures.
- Ensure associates are prepared for their shifts and comply with policies on attendance and uniform.
- Perform daily shift meetings and communicate the next day events to the following Shift Supervisor.
- Creating, managing and implement F&B/HK departmental policies & procedure.
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Ensure maintenance of safety and sanitation standards and policies.
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Provide overall direction, coordination, and ongoing evaluation of operations.
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To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
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Use a "hands-on" approach to management.
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All other duties as assigned
Qualifications:
- 3-4 years experience in the Food & Beverage Industry
- Deep knowledge of hospitality operations including service, kitchen flow, bar management, and financial controls.
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Proven success leading and motivating large teams in a fast-paced, demanding environment.
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Polished communication skills and presence; able to lead with authority, charisma, and confidence.
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Extensive knowledge of wines & cocktails.
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Experience working in branded concepts is a strong plus.
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Passion for culinary excellence and theatrical guest experiences.
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AGLC Proserve & Protect required.
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Excellent written and oral communication skills.
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Ability to meet deadlines in a rapidly changing business environment.
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Extensive food & beverage knowledge and ability to develop and apply practices, procedures, and principles in a casino environment.
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Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology.
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Self-planning skills are sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities.
- Developed judgment and problem-solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems.
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Manages workload independently and works well in teams.
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Working knowledge of MS Word, MS Excel.
The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.
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Fast-paced, high-volume environment.
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Must be able to stand and walk for extended periods and perform physical tasks as needed.
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Physical coordination to carry trays (up to 30 lbs)
WE OFFER
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A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
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An opportunity to work with a skilled Management team.
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