Client Care & Administrative Assistant (Part-Time, Remote)
Pristine Windows & Power Washing Ltd.
Serving Greater Victoria since 2007, Pristine Windows & Power Washing is a growing property maintenance company specializing in window cleaning, gutter cleaning, power washing, soft washing, and roof de-mossing services.
We are looking for a friendly, organized, and dependable individual to join our team as a Part-Time Client Care & Administrative Assistant.
This role is ideal for someone who enjoys helping customers, managing schedules, staying organized, and being part of a fast-paced service business.
Position Details
Location: Remote / Work From Home
Hours: Approximately 15–25 hours per week
Schedule: Monday to Friday, typically between 8:30 AM and 1:00 PM
Compensation: $22.00–$25.00 per hour, depending on experience
Additional hours may be available during peak seasonal periods.
What You’ll Be DoingCustomer Service & Intake
- Answer incoming customer phone calls
- Respond to customer emails and online inquiries
- Provide friendly, professional customer service
- Gather customer information and enter details into our management software
Customer Outreach & Follow-Up
- Contact existing customers regarding annual maintenance services
- Follow up on outstanding quotes and inquiries
- Assist with seasonal pre-booking campaigns
- Make outbound customer calls to help fill schedules and maintain customer relationships
Scheduling & Administrative Support
As you become familiar with the role, additional responsibilities may include:
- Scheduling appointments and coordinating routes
- Reviewing and preparing customer quotes
- Customer invoicing
- Calendar management
- General office administration
- Supporting field staff with scheduling and customer communication
What We’re Looking ForRequired
- Excellent verbal and written communication skills
- Strong customer service skills
- Comfortable speaking with customers on the phone
- Comfortable making outbound customer calls
- Strong organizational and time management skills
- Attention to detail
- Reliable internet connection
- Dedicated home office suitable for professional phone calls
- Ability to work independently with minimal supervision
Preferred Experience
- Administrative Assistant
- Office Administrator
- Customer Service Representative
- Receptionist
- Scheduler / Dispatcher
- Service Industry Administration
Experience with Jobber, RingCentral, Slack, Microsoft Office, Google Workspace, or similar software is considered an asset but training will be provided.
About You
You are professional, dependable, and enjoy helping people. You can manage multiple priorities while maintaining a positive attitude and excellent customer service. You’re comfortable learning new systems, adapting to changing workloads, and supporting a growing team.
Why Join Pristine?
- Established local company serving Greater Victoria since 2007
- Flexible part-time schedule
- Remote work environment
- Supportive team culture
- Opportunity to grow into additional responsibilities
- Meaningful role that directly supports customers and field operations
How to Apply
Please submit your resume along with a short introduction telling us:
- Why this position interests you
- Your relevant administrative or customer service experience
- Your availability
- Confirmation that you have a suitable home office environment for remote work
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Pay: $22.00-$26.00 per hour
Application question(s):
- Do you have a dedicated home office suitable for professional phone calls?
- Are you comfortable making outbound customer calls to existing and prospective customers?
- Are you available Monday-Friday between 8:30 AM and 1:00 PM?
- Which software have you used previously?
- Microsoft Office
- Google Workspace
- CRM/Customer Management Software
- Scheduling Software
- RingCentral
- Slack
- Jobber
- Other
Experience:
- customer service or administrative: 1 year (preferred)
Work Location: Remote
