About us
We are Prism Care Corporation, a fast-growing, Canadian, and family-owned manufacturer with 25 years’ experience crafting innovative natural cleaning products for consumer households and the janitorial sanitation industry. Eco-Max, our brand of plant-based cleaning products is one of Canada’s leading natural CPG brands with products sold in over 2,000 major retailers and independent grocery markets across the globe. Learn more at prismcare.ca and eco-max.com.
Join our team
We are looking for an energetic and detail oriented Customer Operations Representative to help us build and maintain strong, long-lasting customer relationships. In this role, you will make an impact every day, helping people discover the benefits of cleaning for health and the environment.
Note, this is not a remote work role.
Responsibilities
Order Desk Management – Receive, confirm, and process all customer orders. Liaise with internal teams and communicate with end-users, retailers, and distributors as required. Manage customer information in internal systems to maintain up-to-date records.
Customer Service Support – Receive and respond in a timely manner to all inbound (phone, email, chat, social media etc.) customer questions, feedback, and complaints, while working cross-functionally to resolve customer issues.
Program Support – Assist in ongoing development and improvement of customer service tools and programs to drive exceptional customer experiences.
Event Support – Assist as an ambassador at trade and consumer-facing events to promote and/or sell Prism Care’s products. Assist with setup/take-down, when required. This may include travel within Canada & United States.
Inside Sales - Qualify and follow-up on self-generated and assigned sales leads, offer recommended solutions and provide information to complete the sales cycle. Report on activities as required. Provide sales administration support.
Marketing Coordination - Assist with completing item listing forms, digital asset management in company & 3rd party platforms.
Reception duties (i.e., greeting visitors at front desk, etc.) as required.
Other office duties in the spirit of the role, as required.
Education & Experience
· University degree or college diploma in related fields preferred.
· 2+ years in a customer service or sales support role is required.
· 2+ years inside sales or equivalent experience with selling CPG/physical products preferred.
Ideal Candidate
· You are a self-driven, results and goals-oriented, team-player with a proven ability to effectively support customers’ needs while balancing business priorities.
· Your positive attitude and exceptional interpersonal and communications skills (written and verbal) make it difficult to say no to you.
· You possess a resilient personality that supports your strong customer focus and commitment to service excellence.
· Multi-tasking comes naturally and your keen ability to prioritize tasks helps you manage workload efficiently.
· You are comfortable using technology to complete day-to-day activities and have proficiency in the Microsoft Office 365 suite of applications.
· You work well in an office environment and are comfortable adapting to new situations and changing needs.
· You are detail oriented, highly organized and able to breakdown situations to gather details and come up with solutions.
Great-to-haves
· English/French bilingualism.
· Experience in the grocery, natural products or CPG industry.
· Experience with ERP (e.g., Oracle Netsuite), EDI (e.g., SPS Commerce), CRM, and Help Desk (e.g., Zendesk) systems.
· Passion for natural products, environmental stewardship, and/or health and wellness.
What we give back to you
Working at Prism Care Corporation gives you the unique opportunity to build a long-term career in a forward-thinking, fast-growing industry, while making a difference in peoples’ lives and for the planet. At Prism Care, you will have access to these benefits:
· Competitive Compensation
· Extended Health and Dental Benefits
· Disability Insurance
· Life Insurance
· Profit Sharing
· Group RSP
· Performance Bonus
· Vacation Days
· Free & Discounted Products
Job Type: Full-time
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Profit sharing
- Vision care
Education:
- Bachelor's Degree (required)
Experience:
- customer service: 2 years (required)
- Inside sales: 1 year (preferred)
Language:
Work Location: In person
