Job Overview
We are seeking a dedicated and detail-oriented Helpdesk Support technician for a part-time position. This role involves providing technical support to users, troubleshooting hardware and software issues, and assisting with network-related problems. The ideal candidate will possess strong communication skills and a solid understanding of various operating systems and IT support tools. This position offers an excellent opportunity to develop your skills in a dynamic environment while supporting end-users with their technical needs.
The role will be on-site two days a week for 4 hours each and the 8 hours will be remote for a total of 16 hours/week.
Responsibilities
- Respond promptly to user inquiries via help desk tickets, phone, or email, providing effective solutions for technical issues.
- Troubleshoot and resolve hardware problems related to desktops, laptops, printers, and other peripherals.
- Support software troubleshooting including operating systems such as macOS, Google Workspace, Mosyle MDM, SentinelOne.
- Assist with network issues involving LAN, VPN, firewalls, and other computer networking components.
- Manage and update support tickets using Notion
- Configure and support desktop environments and operating systems to ensure optimal performance.
- Collaborate with team members to escalate complex issues when necessary and ensure timely resolution.
- Maintain documentation of common issues and solutions to improve support efficiency.
- Communicate clearly with end-users to explain technical solutions in an understandable manner.
Experience
- Previous experience in IT support or help desk roles is preferred.
- Familiarity with operating systems including macOS and their respective troubleshooting procedures.
- Knowledge of computer hardware components and basic networking concepts such as LAN setup and firewall configurations.
- Experience with Google Workspace Admin
- Strong communication skills to effectively assist users with varying levels of technical knowledge.
- Ability to handle multiple requests simultaneously while maintaining professionalism and attention to detail.
This role is ideal for individuals passionate about technology support who are eager to grow their skills in a collaborative environment while providing exceptional customer service.
Pay: $25.00-$35.00 per hour
Benefits:
- Flexible schedule
- On-site parking
- Work from home
Work Location: In person
