Job Title: Operations Assistant Manager
Job Description:
Are you a hands-on, detail-oriented tour guide (or similar), passionate about the Canadian Rockies, and eager to work amidst the stunning vistas of Banff?
If you're ready to take on more responsibility by helping oversee a team of tour guides and managing day-to-day operational logistics at a busy Banff-based adventure company, then we’re looking for you!
Company Overview:
Surrounded by the peaks of Banff National Park, Radventures has quickly become a premier adventure tour operator in the Canadian Rockies. Since our start in 2020, we've grown rapidly to become the top-rated local tour operator by maintaining our commitment to providing exceptional adventure experiences and fostering a company culture of connection, fun, and reward.
Position Overview:
As our Operations Assistant Manager, you will help orchestrate the smooth day-to-day operation of tours, staff, vehicles, and work sites.
We are looking for a “first in, last out” passionate and responsible individual who is willing to wear any hat necessary. You’ll even be out in the field guiding tours when needed.
This is a year-round, full-time position with an emphasis on working as much as required during peak summer months in Banff.
Key Responsibilities:
- Logistical Oversight: Lead and exemplify Radventures’ day-to-day operations. By meticulously organizing and assigning staff, vehicles, resources, and routes, you will predictably and safely set our team up for success in the field.
- Customer Service Excellence: Maintain a customer-focused attitude at all times, whether interacting directly with guests or ensuring equipment is in excellent condition, to uphold Radventures' reputation as Banff’s top-rated tour operator.
- Team Leadership: Support, manage, and bridge communication between our teams of guides, detailers, reservations, and management as needed.
- Flexibility: Demonstrate enthusiasm and leadership in all tasks, from cleaning, leading & organizing daily logistics to providing top-tier guided experiences in the stunning mountains of Banff National Park. Be motivated to grow and understand all aspects of the business, stepping in wherever required.
- Tour Guiding: Serve as a fully functioning guide when needed, leading guests on Radventures’ award-winning day and multi-day tours.
Your Unique Traits:
- A desire to grow into a management position with Radventures while developing your skill sets and contributing to our success.
- An understanding of how to motivate and lead a team by example with compassion and clear communication.
- A passion for Banff, the Canadian Rockies, and outdoor adventure.
- Exceptional logistical, organizational, and multitasking skills, with an eye for detail and an ear for nuance.
- A willingness to go the extra mile to deliver outstanding guest experiences.
Requirements:
- Hands-on experience in a supervisory role guiding (or similar industry), driving, customer service, administrative tasks, or operational management.
- Strong communication skills and a knack for creating order from chaos.
- Physically capable of lifting 25 kg, changing vehicle tires, working long days outdoors in a mountainous environment, and assisting team members as required.
- Weekend availability.
- Minimum Standard First Aid & CPR certification.
- IGA 4 Season Guide certification (or willingness to obtain).
- Alberta Class 4 License with a clean driving record.
- Clear criminal history check.
- Valid employability until minimum October 2027 with desire for longer term.
Position Type, Hours & Location:
This is a full-time, year-round role. Weekly hours will vary, with higher demand during summer months and reduced hours in shoulder seasons. The role requires on-site presence at our Banff office. Weekend availability is essential, and extended leave is not available between June and September.
Rewards at Radventures:
- Compensation: Competitive annual Salary, with performance-based bonuses and wage increases with development.
- Perks:
- Group health and dental benefits.
- Ongoing professional and personal development opportunities.
- Access to Radventures equipment on days off.
Apply Now:
Are you ready to help steer our journey toward growth and success? We’re excited to invite qualified candidates to apply by submitting a resume and detailed cover letter to [email protected] letting us know why You! are the best person for this job.
Radventures is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- Housing allowance
- On-site parking
- Store discount
Flexible language requirement:
Application question(s):
- How long have you lived in the Bow Valley?
Experience:
- Supervising: 1 year (preferred)
- Guiding: 1 year (preferred)
Work Location: In person
