Service Consultant – Kia Motors Canada (Gauthier Automotive Group)
Due to a rise in service volume, we are seeking a uniquely talented service professional to join our team.
Position Expectation:
- Be punctual and professional
- Eager to make a difference
- Desire to exceed on customer’s expectations
- Have the drive to learn in order to provide our customers with the best service solutions
- Overcome challenges by creating solutions
- Leverage your experience and ability to provide unparalleled service
Key Duties & Responsibilities:
- Greet customers warmly, actively listen to their vehicle concerns, and translate those needs into precise, detailed repair orders for our automotive service technicians.
- Provide accurate cost estimates and clear timeframes for vehicle repairs and standard maintenance, maintaining transparent communication throughout the day.
- Educate customers on manufacturer-recommended maintenance schedules, product updates, and Kia recall campaigns to ensure vehicle safety and longevity.
- Master and utilize dealership management systems and service scheduling tools to optimize shop workflow and maximize daily efficiency.
- Deliver an exceptional guest experience that aligns with Gauthier Automotive Group's community-first values, maintaining high customer satisfaction scores.
- Advise customers on specialized maintenance requirements for Kia's expanding line of advanced hybrid and electric vehicles (EVs).
Qualifications & Requirements:
- Minimum of 1–2 years of experience as a Service Advisor or in a similar customer-facing role
- Excellent communication and interpersonal skills, with a proven ability to explain complex technical concepts to customers clearly.
- Strong organizational skills and the ability to multitask in a fast-paced retail environment.
- High proficiency with automotive dealer management software such as Reynolds and Reynolds, or PBS systems, service scheduling platforms, and standard productivity tools.
- Valid provincial driver's license with a clean driving record.
- Knowledge of or strong interest in advanced vehicle technology, hybrid systems, and electric vehicles.
Schedule & Compensation:
- Estimated schedule: Monday – Friday 7:30am – 4:30pm with Rotating Saturdays
- Potential annual earnings: $40,000 - $90,000
- Hours require flexibility to meet operational needs
What We Offer:
- Competitive base salary paired with a performance-driven incentive structure.
- Comprehensive health, dental, and vision benefits package.
- Ongoing manufacturer training and professional development, including specialized Kia EV service certification programs.
- A supportive, team-oriented work environment with clear pathways for career advancement within the Gauthier Automotive Group.
- Employee discounts on vehicle purchases, parts, and service.
Automotive Service, Dealership Service Advisor, Service Consultant, Fixed Operations, Reynolds and Reynolds, PBS Systems, EV Maintenance, Automotive Customer Service, Repair Order Writing, Winnipeg Automotive Jobs, Gauthier Automotive Group.
Pay: $40,000.00-$90,000.00 per year
Benefits:
- Company events
- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
