Company Overview
Phoenix AMD International Inc. is a leading provider of home furnishings protection and service solutions in Bowmanville, Ontario. Renowned for our exceptional customer service and innovative warranty programs, we are committed to enhancing the lifestyle of our customers through high-quality products and support.
Summary
Phoenix A.M.D. International Inc. is looking for a motivated and customer-focused Bilingual Claims Resolution Specialist to join our growing team. If you enjoy solving problems, helping customers, and working in a fast-paced environment where every day is different, we'd love to hear from you.
In this role, you'll be responsible for managing appliance warranty claims from start to finish while delivering an exceptional customer experience. You'll work closely with consumers, retailers, and service technicians to ensure claims are resolved efficiently and professionally.
What You'll Do:
- Communicate with customers by phone and email to provide updates and resolve claim-related issues.
- Manage claims from initiation through resolution while meeting service level expectations.
- Resolve open claims efficiently within established timelines.
- Accurately document claim activity and customer interactions in the claims management system.
- Build positive relationships with consumers, retailers, and service partners.
- Investigate claim concerns and identify effective solutions.
- Prioritize workload in a fast-paced, deadline-driven environment.
- Maintain a high level of professionalism, accuracy, and attention to detail.
- Collaborate with team members to achieve department performance goals.
You are the ideal person if you are:
- Fluent in both English and French (spoken and written).
- Customer-focused with excellent communication and interpersonal skills.
- A strong problem solver who enjoys finding solutions.
- Organized with exceptional time management skills.
- Able to work independently while managing multiple priorities.
- Adaptable and comfortable in a fast-paced environment.
- Resourceful with a willingness to learn new systems and processes.
- Empathetic, patient, and passionate about delivering outstanding customer service.
- Detail-oriented and committed to accuracy.
- Performance-driven and motivated to achieve goals.
Preferred Qualifications
- Previous customer service or call centre experience
- Experience using Microsoft Outlook and Excel.
- Furniture knowledge or warranty claims experience is considered an asset (training provided).
Training will be provided.
Job Types: Full-time, Permanent
Pay: $45,000.00-$47,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Store discount
- Vision care
- Work from home
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
Work Location: Remote
If you are ready to make a difference in a company that values innovation and customer satisfaction, we invite you to bring your expertise to Phoenix AMD International Inc. Join us in shaping the future of lifestyle protection services—your next career adventure awaits.
Job Types: Full-time, Permanent
Pay: $45,000.00-$47,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Vision care
- Work from home
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (required)
Language:
Work Location: Remote
