Job Overview
We are seeking a dynamic and friendly Receptionist / Physiotherapy Assistant to be the welcoming face at the Institute for Sports Physiotherapy and Performance. ISP is a newly established sports sphysiotherapy and rehabilitation clinic based on Howard Ave in Windsor Ontario. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily operations. Your energetic approach and organizational skills will help create a positive environment for for patients and clinical team members alike.
Responsibilities
- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly
- Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette
- Handle data entry tasks accurately using Microsoft Office, Google Workspace, and other relevant software tools (Jane app)
- Maintain organized filing systems, both physical and electronic, including document management and record keeping
- Support administrative duties such as scheduling appointments, managing calendars, and preparing correspondence
- Complete direct insurance billing, invoicing, and receiving payments with appropriate systems.
- Provide excellent customer support by addressing inquiries, providing information, and resolving issues promptly
- Assist clinicians with basic delegated tasks related to clinical operations
Experience
- Previous office experience demonstrating strong organizational and clerical skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
- Customer service experience with a focus on professionalism and effective communication
- Knowledge of medical or dental office procedures is a plus; dental receptionist or medical office experience highly valued
- Strong typing skills with attention to detail; previous clerical or administrative experience preferred
- Experience working as an OTA / PTA is an asset
Join us to be part of a vibrant team where your organizational talents and customer service skills will shine! This role is an excellent stepping stone for those looking to grow their administrative career in a supportive environment.
Pay: $18.00-$24.00 per hour
Benefits:
- Company events
- On-site parking
- Paid time off
Work Location: In person
