Now Hiring: Guest Service Agent / Bell Person (x2)
Department: Front Office
Harrison Hot Springs Resort & Spa
$19.28 - $25.71 per hour
Looking for more than just a job? At Harrison Hot Springs Resort & Spa, work meets adventure,
relaxation, and opportunity. From our hot spring pools and spa to restaurants, golf, and
lakeside activities, this is where careers grow, and work-life balance happens. Join our team
and help us create unforgettable guest experiences in one of the most beautiful parts of the
Fraser Valley.
About the Role
The Guest Service Agent/ Bell Person facilitates premium experience by managing pool deck
operations and guest logistics. This role serves as a vital link between the Front Office and the
resort pool areas, ensuring a safe and secure environment while providing efficient bell and
linen services.
What You’ll Do
- Act as a hotel ambassador coming forward and offering Guest Service.
- Greet all guests in a friendly manner.
- Assist with inquiries regarding pool hours or hotel services/amenities, booking dining
reservations, etc.
- Act as the primary point of contact at the pool entrance. Verify guest credentials (room
keys/vouchers) to ensure the pool facilities remain exclusive to hotel guests.
- Maintain a vigilant presence to ensure guest safety and adherence to pool rules.
- Manage the distribution of fresh, high-quality towels and robes to guests in need as they
enter the pool area.
- Proactively collect used towels and transport them to the laundry facility.
- Coordinate the transport of clean linens from laundry back to the pool area, ensuring the
towel stations are always fully stocked.
- Perform Bell Service as needed: collecting bell carts, delivering guest items to rooms as
required, assisting with guest baggage (storing and transporting) as required.
- Some stress resulting from the need to manage within time constraints of daily guest
interactions (internal and external), budgetary, and time constraints.
- Performs all other job-related duties assigned by management.
