Job Overview
Join our small team as a Client Service Representative / Veterinary Assistant, where your enthusiasm and compassion will make a real difference in the lives of pets and their owners. In this role you’ll be the friendly face greeting clients, managing appointments, and supporting patient care. The successful candidate is dependable, detail-oriented, compassionate and thrives as a team player.
We area a privately-owned, in-home veterinary service based in Collingwood but operating within the Georgian Bay Area. This paid part-time position offers regularly scheduled shifts, with the option for additional hours.
Responsibilities
- Greet clients warmly and professionally, provide empathetic and compassionate client services
- schedule daily appointments, managing appointment flow and serves as the primary point of contact.
- Managing client communications via phone, email and test messages
- Answering and directing phone calls, responds promptly to client inquiries and providing accurate information
- Managing client accounts, updating records
- Maintain accurate patient records, update medical histories, and ensure all documentation is complete and organized
- processing payments and maintaining accurate financial records
- coordinating prescription refill requests and client communications
- Keep the office environment clean, organized, and stocked with necessary supplies
- Communicate clearly with team members to coordinate daily schedules and urgent needs effectively
- uphold and reflect our team's values in every client and patient interaction
Requirements
- Experience as a Veterinary Client Service Representative or Veterinary Assistant
- Strong communication and interpersonal skills, both written and verbal
- Excellent organizational and multi-tasking abilities
- Ability to remain calm and professional in high pressure situations
- Willingness to learn new skills and adapt quickly to changing priorities
This role is perfect for motivated individuals eager to grow their career in veterinary medicine while making a meaningful impact. Our team is committed to supporting your professional development through ongoing training opportunities in a team environment dedicated to excellence.
If you are passionate about about veterinary medicine and enjoy helping pets and their families, we would love to hear from you!
To apply, please submit your resume and cover letter
Pay: $19.50-$25.00 per hour
Benefits:
- On-site parking
- Store discount
Work Location: In person
