Job Summary
We are seeking a dedicated and personable Client Specialist to join our team. The Lumber Department Client Specialist, as an integral member of the Sales Department, is responsible for all data entry for Igloo’s lumber customer base. Main duty categories include, but are not limited to, data entry, coordination of client requests, dispute resolution and cooperative work with internal team members (sales, estimating, purchasing, operations & our lumber, siding, electrical and lighting divisions).
Responsibilities
- Work in tandem with account manager(s) as assigned by management
- Daily data entry for both supply and manufacturing needs
- PO entry and order reconciliation
- Maintain builder’s portals: scheduling, PO/VPO requests
- Foster and maintain positive relationships with internal and external clients
- Fulfill quote and design requests
- Create and maintain spreadsheets as necessary
- Follow through on design requests-including preparation of quotes
- Address customer concerns with appropriate internal departments
- Compile documentation with returned product (Credits/Client Returns)
- Participate in weekly meeting with management· Assist sales/clients with lumber selections/re-selections
- Other job-related duties as assigned
Qualifications
- Training: High School Diploma. We are willing to train the right individual.
- Experience in the construction or home building industry preferred.
- · Excellent attention to detail and prioritization skills
- · Ability to work unattended, limit distractions, stay on task, work/plan to keep on schedule
- Punctual & consistent attendance is a must
- Strong written and verbal communication skills
- Excellent interpersonal and customer service skills
- Superior analytical and problem-solving skills
- Strong knowledge of Microsoft Office, including Excel and Word
- Strives for Continuous Improvement
- Must be able to work in a fast paced, high-pressure environment
**If you are ambitious and exhibit a passion in this role, an opportunity may be included to move into other positions.
Job Type: Full-time
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Experience:
- Residential construction: 1 year (preferred)
- lumber and building material: 1 year (preferred)
Work Location: In person
