Are you a People Person with customer service experience? Do you want to join a growing and winning business? Our reception is the first point of contact for our customers and suppliers and as such, you will be a key part in creating a positive first impression of our business, maintain our outstanding customer service record, and help foster a positive energy in the sales office.
Given the critical importance of this role, we are looking for a superstar to join our fast-moving and quickly expanding business. We take pride in our customer service, and we believe our receptionist is the cornerstone of our business!
If you believe you can be a valuable multitasking member of our team and love working in a fast-paced, friendly environment, maybe this is just the opportunity you have been looking for!
Job Duties Include but are not limited to:
· Welcoming all visitors in a professional, timely and friendly manner.
· Answer incoming telephone calls and forwarding to the appropriate personnel or department.
· Take and deliver messages when appropriate personnel are unavailable.
· Follow up calls and emails to ensure we maintain 100% customer satisfaction
· Maintain an accurate telephone call log and track and maintain an accurate log of new sales leads.
· Take payments for trailers, parts, and services in a professional manner both in person and over the telephone.
· Ensure all appropriate paperwork is completed for the purchase of trailers prior to customers leaving the office.
· Day end duties which include cashing out and balancing money collected for the day, settling credit card payments/payments, writing up cash/cheque deposit and drop off of daily bank deposit.
· Maintain office equipment IE., copier machines; send faxes, and distribute incoming faxes.
· Performs clerical duties such as filing, scanning, photocopying and accurate data entry into the CRM and spreadsheets.
· Maintain a clean and organized reception and show room area, ensuring showroom is tidy and clutter free.
· Keep coffee station tidy and well stocked for employees and guests.
· Contributes to team effort by accomplishing related results as needed.
Skills and Qualifications:
· Exceptional Telephone Skills
· Verbal Communication
· A friendly warm attitude no matter what
· Listening
· Professionalism
· Customer Focus
· Organization
· Teamwork
· Handles Pressure
· Critical Thinking and Problem Solving
· Dependable and Reliable
· Exceptional Time Management
· Consistent Work Ethic
· Attention to detail
· Microsoft Office Skills
· Willing to Gain Product Knowledge
· Efficient Multi-tasking is a must
· Following company phone scripts
Job Type: Full-time
** Must be able to work some Saturdays and Accommodate flexible hours as needed**
Upward career growth planning within our group of companies allows endless opportunities.
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
Work Location: In person
