As the Mountain Outfitters Coffee Shop Lead Hand, you support the Manager and Supervisor in overseeing daily operations. You lead by example—motivating a team, ensuring product quality, and delivering outstanding guest service. With strong attention to detail and a hands-on approach, you help create a welcoming, efficient, and high-performing café environment.
Essential functions:
- Provide on-the-floor leadership and support to coffee shop team members.
- Prepare and serve a variety of quality products, including specialty coffees, pastries, and alcoholic beverages.
- Maintain high standards for product presentation, efficiency, and cleanliness.
- Accurately operate multiple POS systems, including those for café and ski and snowboard repair transactions.
- Oversee opening and closing procedures, ensuring readiness and smooth transitions.
- Maintain a safe, organized, and hazard-free workspace.
- Address and resolve product or service issues promptly and professionally.
- Follow and enforce all cash handling and security protocols.
- Work independently and keep operations flowing during quiet periods.
- Train and mentor team members, promoting service excellence and efficiency.
- Handle guest concerns with professionalism, always aiming to exceed expectations.
- Stay current on Panorama resort products, services, and promotions.
- Complete daily operational tasks such as merchandising, cleaning, checklists, and restocking.
- Prioritize and manage multiple projects and tasks simultaneously.
- Support rental shop operations as needed during busy periods.
Experience/Requirements:
- High school diploma or equivalent.
- Previous barista experience strongly preferred.
- Previous leadership experience preferred.
- Positive, energetic, and guest-focused with strong communication skills.
- Strong cash handling skills with a high level of accuracy.
- Comfortable operating various POS and computer systems.
- Able to stand for extended periods.
- Physically capable of lifting and moving equipment up to 50 lbs.
- Must have (or be willing to obtain):
- Serving It Right certification
- Food Safe certification
- Must be of legal age to serve alcohol in British Columbia
