Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
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15,000 trained professionals
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250+ locations worldwide
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Fortune 500
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Globally unified systems
Job Description
Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.
KEY RESPONSIBILITIES:
People
- Exceed customer expectations by anticipating, understanding, and meeting their needs
- Be proactive and timely to resolve operational challenges, including escalation to management when necessary.
- Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.
- Maintain good relationships with service providers.
Operations
- Track and Trace TRANSCON inbound shipments to ensure on-time delivery.
- Enter data and shipment updates accurately, and timely.
- Manage timely deliveries based on shipment requirements.
- Account for all special handling requirements for value-added services.
- Account for all pertinent shipment documentation.
- Meet KPI standards in accordance with Company and Product procedures.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Customer
- Access and follow all current customers’ standard operating procedures.
- When necessary, communicate with the consignee professionally and clearly.
- Execute a superior customer service experience.
- Support the transition of new business/updates to existing business.
Finance
- Maintain awareness of market competitive costs.
- Support the audit of local service provider invoices.
- Support the management of overtime, expenses, and cost.
Qualifications
6 months to 1-year related experience- Effective interpersonal skills, including proven verbal and written skills.
- Detailed oriented with ability to manage multiple job functions with minimal supervision
Additional Information
Expeditors offers excellent benefits:
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Paid Vacation, Holiday, Sick Time
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Health Plan: Medical, Prescription Drug, Dental and Vision
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Life and Long Term Disability Insurance
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RRSP Retirement Savings Plan
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Employee Stock Purchase Plan
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Training and Personnel Development Program
Pay range 46,000 CAD to 49,000 CAD per annum
