The Assistant General Manager will deliver warm, attentive service to ensure an outstanding dining experience for every guest. Lead and coordinate the planning, organization, training, and supervision of both front- and back-of-house teams to achieve targets in sales, cost management, staff retention, guest satisfaction, food quality, cleanliness, and sanitation.
Primary Duties and Responsibilities:
- Operational Oversight: Ensure full compliance with restaurant policies, procedures, and health and safety regulations while overseeing daily operations in both front and back of house.
- Guest Experience: Deliver exceptional customer service by fostering a welcoming environment, resolving concerns promptly, and upholding service excellence.
- Staff Leadership: Manage employee scheduling, training, and performance evaluations to maintain high standards of service, food quality, cleanliness, and team efficiency.
- Financial and Administrative Management: Oversee financial tasks including payroll, cash control, deposits, and reporting systems such as JotForm and Marketman to ensure accuracy and accountability.
- Inventory and Quality Control: Supervise inventory management, purchasing, and food preparation processes to ensure timely deliveries and adherence to quality standards.
Skills and Experience:
- Minimum 3 years of experience in high-volume food and beverage operations with strong leadership and communication skills.
- Solid knowledge of food service techniques, cost control practices, and food and alcoholic beverage offerings.
- Proficient in Microsoft Office applications with prior experience using POS systems.
- Strong organizational, planning, and time management abilities with a proven track record of executing efficiently.
- Passionate about hospitality and team development, able to remain calm and effective under pressure.
Requirements:
- Serving it Right Certificate required
- Food Safe Level 1 an asset
- Legally able to work in Canada
- Fluent English required
- Bachelor’s degree in hospitality, tourism, hotel and restaurant or similar
What we offer:
- Competitive Pay plus Tips
- Staff Housing (temporarily)
- Cellphone allowance
- Extended Medical
- Lifestyle/Ski pass
- 40% discount at out other restaurants
- Education allowance and Career Development
- Industry partner discounts on hotels, car rentals, amusement parks, and more.
Grow your career with us and apply today!
Job Type: Full-time
Pay: Up to $60,000.00 per year
Benefits:
- Discounted or free food
- Extended health care
- Housing allowance
- Store discount
Ability to commute/relocate:
- Whistler, BC: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Restaurant management: 2 years (required)
Language:
Licence/Certification:
Work Location: In person
