Service Manager
Fraser Valley / Abbotsford, BC
Full-Time | In-Office Leadership Role$90,000 – $100,000 + Benefits
Build the Service Engine Behind a Growing Technology Company
We’re hiring a Service Manager to lead the operational heartbeat of a fast-growing Managed Services Provider (MSP) in the Fraser Valley. This is a leadership opportunity for someone who thrives in fast-paced environments, enjoys building strong teams, and knows how to balance exceptional client service with operational excellence.
You’ll oversee both:
- Helpdesk & Reactive Support Operations
- Infrastructure Projects & Technical Delivery
This role is ideal for a leader who understands MSP operations, enjoys coaching teams, improving systems, and driving accountability across service delivery.
What You’ll Be Responsible ForService Delivery Leadership
- Oversee daily service operations across support and project teams
- Ensure tickets are prioritized, assigned, and progressing efficiently
- Maintain strong SLA performance and response times
- Act as the senior escalation point for complex client issues
- Partner closely with dispatch and technical teams to optimize workflow and utilization
Project & Technical Oversight
- Support successful delivery of infrastructure and client projects
- Monitor project timelines, budgets, and technical execution
- Work closely with Solutions Architects and senior technical staff
- Help maintain clear separation between support work and scoped project work
Team Leadership & Coaching
- Lead, mentor, and develop technical team members
- Conduct regular 1:1s, coaching conversations, and performance reviews
- Foster a high-performance, accountable, and collaborative culture
- Support onboarding, training, and team development initiatives
Operational Excellence
- Improve processes, documentation, and service standards
- Monitor reporting, utilization, billing accuracy, and service metrics
- Support capacity planning and operational scalability
- Drive continuous improvement across the service organization
What We’re Looking ForExperience
- MSP or IT Service Delivery leadership experience
- Strong understanding of helpdesk operations and project delivery
- Experience leading technical teams in a fast-paced environment
- Familiarity with PSA systems such as ConnectWise, HaloPSA, Autotask, or similar platforms
- Strong operational and organizational skills
Leadership Style
You are:
- Calm under pressure
- Organized and process-driven
- Technically credible with engineers and technicians
- A coach and mentor who builds strong teams
- Accountable, proactive, and solutions-focused
- Comfortable making decisions and leading change
Why Join Us?
- Competitive salary: $90,000 – $100,000
- Comprehensive health and dental benefits
- 3 weeks paid vacation
- Executive visibility and influence
- Opportunity to help shape a scaling organization
- Strong culture focused on accountability, growth, and teamwork
- On-site parking
This is an opportunity to step into a high-impact leadership role where your voice matters and your work directly influences the future of the business.
Schedule & Location
- Monday to Friday
- 8:00 AM – 4:30 PM
- Fraser Valley / Abbotsford, BC
- In-office leadership role
Apply Today
If you’re an experienced Service Delivery leader looking for your next opportunity to lead teams, improve operations, and grow with an ambitious organization, we’d love to connect with you. Those selected for an interview will be sent a detailed package and executive summary offering you more information and details about the role prior to your initial interview.
Pay: $100,000.00-$110,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: In person
