Since 1987, Z-Lite has been creating a beautiful array of quality interior and exterior residential lighting. We currently have a very exciting opportunity for an individual who has a positive and professional attitude to join us as a shipper. Z-Lite is looking for a self-motivated individual with an outgoing and friendly disposition. If you are a cheerful individual with willingness to learn and take on new challenges, we would love the opportunity to meet with you!
Salary: $22 to $24 hourly for 40 hours per week
Anticipated Start Date: As soon as possible
Terms of Employment: Permanent Full-Time
Employment Conditions: Day, no weekends
Language: English
Education: Secondary (High) School Graduation Certificate or equivalent experience.
What is the opportunity?
To join our team as a Shipping Administrator. You will be responsible for handling all paperwork and labeling for all shipments out of our CDN warehouse, including courier shipments, LTL shipments, and cross border documents. Our shipper is a key element of our business. When you are not fulfilling this role, you will be rotating as a Customer Experience Clerk and administrative assistant within our office.
What will you do?
· Data entry; entering/updating information into courier portals, creating BOL’s and customs documents, record lists of order numbers, responding to emails.
· Determine appropriate shipping method to ensure best rate is given.
· Meet tight deadlines to ensure on-time shipping.
· Organize and file all daily correspondence.
· Build and maintain exceptional rapport with customers and carriers.
· Provide resolutions for customers and carriers using critical thinking skills in a timely manner.
· Label boxes and skids throughout warehouse and process 500+ shipments per day.
· Identify and assess customer requests and needs while providing an exceptional customer experience.
· Run and edit reports.
· Work in collaboration with Warehouse and Customer Service teams to deliver accuracy.
· Answer a high volume of calls and demonstrate ability to prioritize.
To be successful in this role, you must have:
· Ability to work in an extremely fast-paced environment.
· Exceptional verbal and written communication skills with attention to detail and grammar.
· Experience navigating multiple requests by phone, email, Skype and in person.
· Effective time management skills with proven ability to prioritize and adapt to change.
· Displays a high level of integrity and patience, taking ownership for successes and failures.
· Extended periods of standing, walking, sitting.
· Strong customer service skills and telephone mannerisms.
· High level of proficiency using MS Suites, particularly Outlook and Excel.
· A self-starter who thinks “outside the box” and has a problem-solving mind set.
· A background of experience in Shipping/Manufacturing.
· A background of Customer Service would be considered an asset.
Our ideal candidate takes pride in their work, wants to learn and grow. They have shipping or manufacturing experience and want to expand on those skills. They want to work in an environment where excellence is encouraged and noticed and where they will carry a large responsibility in ensuring the movement of shipments. They look forward to working hard as an important contributing member of a team.
Day shift
- Monday to Friday
- No weekends
Work Location: In person
Job Type: Full-time
Pay: $22.00-$24.00 per hour
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Job Type: Full-time
Pay: $22.00-$24.00 per hour
Work Location: In person
