Raise the Standard.
The Standard is redefining beauty and wellness in the Quinte region. Inspired by the service, atmosphere, and attention to detail of the world's best boutique hotels, we believe every guest experience should feel effortless, elevated, and unforgettable.
We're looking for a Concierge who understands that the front desk isn't a reception area, it's the heart of the guest experience.
This is for someone who naturally notices the details, anticipates needs before they're asked, and believes exceptional service is found in the moments people remember long after they leave.
What You'll Do
As the first and last impression of The Standard, you'll create an experience that feels warm, polished, and personal from the moment someone walks through our doors.
Responsibilities include:
- Delivering a luxury-level guest experience with every interaction
- Greeting every guest by name whenever possible
- Managing appointments and bookings with precision
- Answering phones, emails, texts, and online inquiries promptly and professionally
- Preparing the space each day to ensure every detail meets The Standard
- Offering beverages, functional mocktails, and thoughtful hospitality touches
- Maintaining immaculate front-of-house presentation
- Assisting with retail recommendations and product sales
- Supporting memberships, promotions, and guest education
- Managing check-in, checkout, and payment processing
- Coordinating with practitioners to ensure seamless guest flow
- Handling guest concerns confidently while always protecting the guest experience
- Supporting events, launches, and special experiences
- Looking for ways every day to improve how guests feel while they're with us
- Ad hoc tasks as needed
Who You Are
You genuinely enjoy taking care of people.
You understand that hospitality is not just being friendly, it's anticipating needs, creating memorable moments, and making every guest feel important.
You are:
- Exceptionally organized
- Calm under pressure
- Professional and polished
- Confident communicating with all types of people
- Detail-oriented
- Reliable and accountable
- Comfortable multitasking in a fast-paced environment
- Passionate about beauty, wellness, and luxury experiences
- A natural relationship builder who remembers names, preferences, and the little things
Most importantly, you believe good service is expected.
Exceptional service is the goal.
Preferred Experience
Experience in one or more of the following is considered an asset:
- Luxury hospitality
- Boutique hotels
- High-end retail
- Medical aesthetics
- Spa or salon reception
- Concierge services
- Customer service or guest experience roles
Training will be provided for the right candidate who shares our commitment to excellence.
Requirements
- Must be based in the Belleville area
- Reliable transportation
- Available to work evenings and weekends as required
- Strong computer skills and ability to learn booking software quickly
- Exceptional written and verbal communication
What You'll Find Here
The Standard isn't simply another spa.
We're building a brand that people talk about because of how it makes them feel.
We hire people who care deeply about creating unforgettable experiences, who take pride in their work, and who want to help shape a new standard for beauty and wellness.
If you're someone who believes luxury is found in the details, we'd love to meet you.
To Apply
Please send your resume along with a brief introduction telling us why you'd be a great fit for The Standard.
Raise the Standard.
Pay: $19.00-$23.00 per hour
Work Location: In person
