Cannabis Concierge
We're looking for a Cannabis Concierge to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.
Spiritleaf recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.
The Challenge
In the role of Cannabis Concierge, you will support the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, cash wrap, restock and overall shop keeping.
The Responsibilities
CUSTOMER CONNECTION
- Vibrant, outgoing and compassionate to customer needs
- Supports environment of genuine customer connection
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
- Demonstrates extraordinary service
- Takes ownership of individual awareness of product knowledge
PRODUCT KNOWLEDGE
- Strong understanding and interest in legal Cannabis market
- Is knowledgeable of trends and supports brand messaging
- Gains understanding of how merchant skills impact business and the customer experience
TEAMWORK MAKES THE DREAM WORK
- Supports new hires through mentorship
- Is self-aware and focused on self-development
- Collaborates with the team during morning and closing meeting
LEADERSHIP
- Possesses strong written and verbal communication skills, strong assessment, and decision-making skills
- Provides insight to Spiritleaf Manager in relationship to the customer experience
- Participates in ongoing staff education and through sharing of product knowledge
QUALIFICATIONS
- At least 2 years’ experience in a retail environment
- Proven success in offering an exceptional customer experience
- A passion for our product and changing the way the world sees cannabis
- A desire to have fun, laugh and support the customer and team member journey along the way
- You must be at least the minimum required age (19 years old), and be able to pass a police background check
- You must have CannSell Certificate
- You must have a valid drivers licence and vehicle to complete deliverys
Delivery time slots are: 11am – 2pm, 2pm – 5pm, 5pm – 8pm
- We are open from 9am - 10pm.
Job Type: Part-time
Pay: $18.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Casual dress
- On-site parking
- Store discount
Application question(s):
- Are you able to assist with deliveries while on shift?
Must own your own vechile.
The Kilometers driven will be paid out bi-weekly.
Experience:
- Retail: 2 years (required)
- Cannabis: 1 year (preferred)
- Customer service: 1 year (required)
Licence/Certification:
- Class G Licence (preferred)
- CannSell Licence (preferred)
Work Location: In person
