Job Description:
The ideal candidate will be a positive, outgoing and self-motivated individual well versed in a broad range of Information Technology disciplines. This position will include providing desktop and application support, and working on major IT projects, as assigned. An excellent verbal and written communicator, the successful candidate will work with other members of the Information Technology team to support and maintain the technologies at the Lake Louise Ski Resort.
Job Responsibilities:
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Frontline Support: Deliver friendly, face-to-face, and remote IT support to staff across all resort departments (Rentals, Snow School, Food & Beverage, and Operations)
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Field Operations: Ski or snowboard to mid-mountain/top-of-mountain lodges and lift huts to troubleshoot and repair hardware, printers, and network connections in alpine environments
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Endpoint & Identity Management: Configure, deploy, and maintain resort hardware (PCs, laptops, tablets, IP phones, and printers) and manage seasonal staff accounts/permissions in Active Directory
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Resort Technology Support: Assist with the daily setup, testing, and troubleshooting of guest-facing systems, including Point of Sale (POS) terminals, waiver stations, receipt printers
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Network Maintenance: Help install, document, and troubleshoot network devices (switches, wireless access points, and cabling) across the resort
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System Backups & Disaster Recovery: Monitor daily data backups (Veeam/Proxmox) and assist with disaster recovery testing and procedures.
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Hardware Maintenance: Independently diagnose, repair, or replace common PC and peripheral hardware
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Vendor Relations: Build and maintain professional relationships with hardware, software, and local service vendors.
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Other Responsibilities as required
Job Requirements/Qualifications:
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Ski/Snowboard Ability: Intermediate to Advanced skiing or snowboarding ability; comfortable navigating groomed and off-piste terrain in various winter weather conditions while carrying a backpack with tools/parts.
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Communication Skills: Excellent written and verbal communication skills; friendly, approachable, and service-oriented
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Stress Management: Able to prioritize, multitask, and stay calm during high-pressure situations
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Operating Systems: Expert working knowledge of Windows operating systems and Microsoft applications
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Identity & Server Admin: Experience with Windows Server administration, Active Directory
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Networking Knowledge: Solid understanding of computer networking principles (TCP/IP, DHCP, DNS) and basic administration of switches and wireless access points
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Physical Installations: Experience with structured cabling systems (copper/fiber-optic) and mounting equipment in server racks
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Backups: Experience with data backup and restore systems (Veeam or Proxmox experience is a strong asset).
Assets:
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Experience supporting Point of Sale (POS) software and payment terminals
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Knowledge of SQL Server and database queries.
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Familiarity with IT ticketing systems
Work Schedule:
40 hours / week, flexible scheduling
Shifts will include most holidays and weekends and may include evenings and/or nights as required.
Dress Code:
Maintenance/Outdoor Uniform – To be discussed at time of Interview
