REX Nordic is expanding in North America and is hiring Customer Care & Support Specialist to support our growing dealer and customer network.
Customer Care at REX Nordic is more than traditional customer service. Our team serves as the central point of contact for customers, dealers, and internal teams, taking ownership of cases from first contact to final resolution. Whether the issue involves an order, delivery, invoice, technical question, spare part, warranty claim, or service need, our goal is simple: the customer contacts us once, and we take care of the rest.
We design and sell professional portable heating, cooling, and power solutions used in construction, agriculture, industrial, and demanding field environments. As our North American business continues to grow, we are investing in a Customer Care team that combines customer service, operational support, dealer coordination, and practical technical expertise.
You will work closely with sales teams, dealers, warehouse operations, service partners, and technical specialists to ensure customer cases are handled clearly, efficiently, and professionally from start to finish.
This is primarily a remote/home-based position within agreed service hours. While much of the work can be performed remotely, occasional travel is expected to support dealers, provide product training, coordinate service activities, and perform hands-on technical troubleshooting and maintenance when needed.
What You Will Do
You will manage customer and dealer cases from first contact through resolution. The role combines customer service, operational coordination, and first-line technical support.
Customer Care & Case Management
- Handle incoming customer and dealer inquiries via phone, email, and ticketing systems.
- Take ownership of cases and ensure timely follow-up and resolution.
- Identify issues, define next steps, and coordinate required actions internally.
- Maintain clear and professional communication throughout the process.
Operational & Commercial Support
- Support order processing, deliveries, invoicing, and webshop-related questions.
- Handle order updates, customer information, and credit-related coordination.
- Process credit notes and assist with basic billing clarifications.
- Support internal sales teams with customer and order-related topics.
First-Line Technical Support
- Guide customers and dealers on product usage, maintenance, and basic troubleshooting.
- Help determine whether issues can be resolved remotely or require service actions.
- Coordinate with service partners and technical teams when needed.
Dealer & Service Network Support
- Support dealer communication and day-to-day cooperation.
- Help maintain smooth service and maintenance operations in the field.
- Assist with dealer documentation, information management, and coordination.
Systems & Coordination
- Work actively in ERP systems, ticketing tools, and customer platforms.
- Maintain accurate case documentation and communication records.
- Coordinate internally with sales, service, finance, logistics, and marketing teams.
Continuous Improvement
- Help improve Customer Care processes and workflows.
- Support the development of clear procedures, documentation, and knowledge sharing.
- Contribute ideas that improve customer experience and operational efficiency.
What You Need to Succeed
- Experience in customer service or a similar customer-facing role.
- Ability to handle multiple topics at the same time in a structured way.
- Clear communication skills and a solution-oriented mindset.
- Ability to stay calm under pressure and focus on resolving issues.
- Basic understanding of ERP systems or customer service tools is an advantage.
- Practical technical understanding. (Experience with mechanical or basic electrical equipment is sufficient).
What We’re Looking For
- Experience in customer service, inside sales, service coordination, or a similar customer-facing role.
- Ability to manage multiple priorities in a structured and organized way.
- Strong communication and problem-solving skills.
- Calm and solution-oriented mindset under pressure.
- Basic ERP or customer service system experience is an advantage.
Language Requirements
- English required.
- French is considered an advantage.
Who Fits This Role
You are someone who:
- Takes ownership instead of passing problems forward.
- Enjoys combining customer interaction with practical problem-solving.
- Works independently while staying connected with the team.
- Brings a hands-on and reliable approach to daily work.
- Wants to improve processes, not just maintain them.
This role fits someone who likes structure, communication, and solving practical challenges in a growing international company.
Why This Role Exists
We are building a unified Customer Care model across North America where customer support, technical coordination, and operational communication work together seamlessly.
Our goal is simple:
- Customers contact us once.
- Cases are handled with ownership.
- Support is clear, responsive, and reliable.
You will play an important role in helping us build that standard across the region.
What We Offer
- A key role in a growing international company.
- High visibility and real responsibility in daily operations.
- Low-hierarchy and action-oriented work culture.
- Opportunities to grow together with the business.
- Health and standard employment benefits.
- Supportive international team environment.
- Competitive compensation based on experience.
- Benefits package included.
Potential future growth opportunities may include senior coordination or supervisory responsibilities as the North American organization expands.
Who are we?
REX Nordic is a European market leader in professional mobile heating, cooling, and power solutions. Founded in Finland, the company operates internationally across more than 24 countries through a strong network of subsidiaries and partners.
At REX Nordic, we combine Nordic practicality with ambitious growth. We offer employees the opportunity to work in an international and entrepreneurial environment where ideas move quickly into action, responsibilities are real, and individual contribution has visible impact.
Our continued expansion, strong market position, and AAA credit rating provide a stable foundation for long-term career growth and development. We are looking for people who want to grow together with the business and help shape the future of our industry.
If this resonates with you, don´t hesitate to send your application. We will hire immediately when the suitable candidate is found.
Work Location: Remote
