Qontact Immigration Inc. is looking for a professional and detail-oriented Immigration Case Processing Coordinator / Front Desk Administrator to join our office in Mississauga.
This is a hybrid role involving front desk communication, client intake, document collection, application preparation support, and coordination with our RCIC team.
The ideal candidate should be organized, professional, comfortable speaking with clients, and able to handle immigration files with accuracy and confidentiality.
Responsibilities
- Answer phone calls, WhatsApp messages, and client inquiries professionally
- Book consultations and manage appointment follow-ups
- Collect client information and documents
- Send document checklists to clients
- Create and maintain client files
- Assist with preparing immigration applications under RCIC supervision
- Complete basic IMM forms and application packages
- Follow up with clients for missing documents
- Coordinate with RCICs and internal filing team
- Update file trackers / CRM regularly
- Maintain confidentiality and professional communication
- Support day-to-day office administration
Requirements
- Minimum 3 years of hands-on immigration filing experience in a Canadian immigration office
- Experience preparing IRCC applications such as:
- Study Permit
- Work Permit
- PGWP
- TRV
- Visitor Record
- Express Entry
- PNP
- LMIA
- Strong understanding of IRCC forms, document checklists, and client file preparation
- Ability to prepare complete application packages under RCIC supervision
- Strong attention to detail and deadline management
- Good written and verbal communication skills
- Comfortable speaking with clients in English, Punjabi, and Hindi
- Proficient with Google Workspace, PDF tools, and online portals
- Able to work in person from our Mississauga office
- Reliable, organized, professional, and able to manage multiple files
Important Note
This role does not involve providing independent immigration advice. All immigration advice, review, and submissions will be handled under the supervision of licensed RCICs.
Pay: $21.00-$25.00 per hour
Benefits:
Work Location: In person
