Vacancy: Service Administrator
Location: Newfoundland - Canada
Employment Type: Full-time
Join Survitec — Trusted to Protect Lives
At Survitec, we protect lives in the air, on land, and at sea. With over 166 years of experience and a global team of 3,000 professionals in 96 countries, we deliver world-class survival technology to the world’s leading maritime, defence, energy, and aerospace organizations.
We are currently looking for a Service Administrator to join our Operations Team in St. John's, Newfoundland. If you enjoy working in a fast-paced environment, coordinating people and processes, and delivering excellent customer service — this could be the perfect next step in your career.
This is more than a job. It’s a chance to make a real impact.
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About the Role
As a Service Administrator, you will be at the heart of our service operations — ensuring customer orders are processed accurately, technicians are scheduled effectively, and service is delivered safely, efficiently, and on time.
You will coordinate resources, support customers, and ensure all work is documented and billed correctly, while contributing to continuous improvement across our service processes.
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Key Responsibilities
- Receive, process, and track customer service orders, including custom and special requests
- Plan and coordinate technician schedules, parts, and service resources
- Act as a key point of contact for customers, resolving questions and service issues professionally
- Provide quotes for local customers using standard pricing and terms
- Issue service certificates and update systems to support future servicing notifications
- Monitor work progress and ensure accurate and timely billing
- Work closely with Finance to resolve credit or billing matters quickly
- Support stock monitoring and assist with inventory counts when required
- Ensure all work follows Survitec policies, safety standards, and regulatory requirements
- Identify opportunities for process improvements and contribute to continuous improvement initiatives
- Represent Survitec professionally and demonstrate strong product and service knowledge
- Promote a safety-first, inclusive, and collaborative workplace culture
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Skills & Competencies
You are someone who:
- Builds strong customer relationships
- Communicates clearly with different audiences
- Handles multiple priorities and complex information confidently
- Takes ownership and follows through on commitments
- Makes sound decisions and solves problems effectively
- Works well in a team and supports shared goals
- Stays positive and resilient under pressure
- Looks for better ways to improve processes and results
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About You
Essential Requirements
- Education equivalent to A-Level or Further Education College
- 1–3 years of experience working independently in a service, administration, or operations role
- No formal management experience required
- You are organized, reliable, customer-focused, and eager to grow your career within a global organization.
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Why Work at Survitec?
We offer competitive benefits and a supportive work environment, including:
- Extended Health & Dental Benefits
- Life Insurance and Optional Life Insurance
- Short-Term and Long-Term Disability Coverage
- 5 paid sick days (as per NL regulations)
- 12 paid statutory holidays
- Vacation entitlement based on years of service
- Birthday day off
- Company anniversary holiday benefit
- Gift cards after 5 years of service
- Ongoing training and development opportunities
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Our Values
Everything we do is guided by our values:
- Drive – We act with passion and purpose
- Collaboration – We succeed together
- Innovation – We continuously improve and challenge convention
- Resolve – We turn challenges into opportunities
As part of the Survitec team, you’ll be empowered to contribute, grow, and protect lives every day.
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How to Apply
Please note we do not accept direct email applications or unsolicited agency CVs.
Survitec is an equal opportunity employer. We are committed to building an inclusive workplace where everyone feels valued and respected. If you require any accommodations during the recruitment process, please let us know — we’re happy to support you.
