The Events, Experiences & Operations Specialist (Waterloo) supports Sun Life's hospitality program, with a range of in-person meetings, hybrid events, and employee experience services. This role combines event management expertise with operational support, data analysis, and process improvement to enhance the overall efficiency and effectiveness of our corporate events and experiences. The specialist is an on-site position based at our Canadian Headquarter in Waterloo. This role is dedicated to ensuring seamless event experiences 60% of the time, while the remaining 40% is focused on supporting operations.
What will you do?
Event Support and Execution:
- Coordinate on-site meetings, town halls, and receptions at Waterloo King office.
- Manage event logistics, including space reservations, vendor liaisons, and on-site support
- Ensure seamless delivery of food and beverage programs, working closely with catering partners
Operational Support and Process Improvement:
- Develop and maintain operational systems to streamline event planning and execution
- Identify opportunities for process improvements and implement efficiency-enhancing solutions
- Collaborate with cross-functional teams to optimize resource allocation and reduce costs
Data Analysis and Reporting:
- Collect and analyze event data to track key performance indicators (KPIs) and measure success
- Create comprehensive reports on event outcomes, attendee feedback, and financial performance
- Use data insights to inform decision-making and improve future event strategies
Technology Integration:
- Leverage event management software and tools to enhance planning and execution processes
- Collaborate with AV and technology teams to ensure seamless integration of tech solutions
- Stay current with emerging event technologies and recommend innovative solutions
Employee Experience and Workplace Support:
- Support Future of Work programs, coordinating hospitality and experiences
- Track and analyze space usage data to optimize workplace efficiency
- Collaborate with Workplace Solutions team to maintain high standards of cleanliness and safety
Continuous Improvement:
- Stay informed about industry trends and best practices in event management and operations
- Propose and implement innovative ideas to enhance event experiences and operational efficiency
- Participate in professional development opportunities to expand skills and knowledge
Travel Requirement
· Regular travel to Toronto (minimum 2 days per week) to support on-site event execution
What you need to succeed:
- 2+ years of experience in hospitality environments, contributing to events and/or AV service operations
- Strong analytical skills with the ability to interpret data and generate actionable insights, including Excel
- Proficiency in data analysis tools and event management software
- Experience in process improvement and operational efficiency
- Excellent project management and organizational skills
- Adaptability to learn new systems
- Strong problem-solving skills and ability to think creatively
- Outstanding attention to detail and commitment to accuracy
- Excellent communication and interpersonal skills
Preferred skills:
- Knowledge of AV industry-related equipment and terminology
- Experience with data visualization tools and creating dashboards
- Familiarity with project management methodologies
- Involvement in industry-related associations
Job Types: Full-time, Permanent
Pay: $53,000.00-$58,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Ability to commute/relocate:
- Waterloo, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
