The Automotive Service Technician works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.
Main Responsibilities and Duties:
- Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
- Explains procedures and repairs and any additional maintenance work required to customers in an effort to attain a trusting relationship and long-term retention.
- Liaises with Management/Service Advisors/Installers and Back Parts Window Associate to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
- Provides accurate estimates and written vehicle reports for all work performed.
- Provides quality workmanship to meet or exceed industry standards.
- Performs tasks in compliance with industry flat rate time allowances.
- Ensures that an unsafe vehicle is reported to management and the vehicle owner.
- Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
- Provides business card to each customer.
- Retains used parts for the customer on request.
- Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
- Deals with challenging situations in a professional manner.
- Ensures all safety aspects considered for Covid 19
Requirements:
· Diagnostic experience would be an asset
· Need to provide own tools (specialty tools are available)
- Must be able to work evenings and weekends
- Knowledge of current automobile technology.
- Valid Ontario driver’s license
- Experience in a similar role, in a Canadian Tire Automotive Service Centre, is considered an asset.
- Ability to work effectively with computerized systems.
- Basic math skills.
- Strong orientation towards customer service excellence.
- Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Results-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
- Ability to plan and organize daily tasks.
- Knowledge of current automobile technology an asset.
- Requested to supply own basic tools and safety shoes. (Specialty tools will be provided as needed)
- Valid G driver's license and be able to drive manual transmission vehicles.
- Ability to work effectively with computerized systems. (Battery Testers, Oil Light Reset, TPMS Reset)
- Good working knowledge of CoStar is considered an asset, but not mandatory.
- Strong orientation towards customer service excellence to inspire their confidence and trust.
- Results-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Effective written and oral communication and basic math skills.
- Ability to adapt and cope with challenging and changing situations.
Job Type: Full-time
Pay: $18.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Store discount
Experience:
- automotive technician: 1 year (preferred)
- Automotive repair: 1 year (preferred)
Licence/Certification:
- Driver's License (preferred)
- Journeyman (preferred)
- Apprenticeship (preferred)
Work Location: In person
