Job Details
Permanent Full Time (CUPE 1329)
Posting Status
Open to all current Town of Oakville employees and external applicants
Closing Date
Applications for this position must be received at oakville.ca by no later than 11:59 p.m. on July 23, 2026.
This job posting is for an existing vacancy and therefore will be filled accordingly.
Located on Lake Ontario within the Greater Toronto Area, Oakville is a rapidly growing municipality with a vibrant and dynamic community, making it a great place to live, work, and play.
Benefits of working for the Town include:
Reporting to the Manager, Oakville Centre for the Performing Arts, the Coordinator, Audience and Artist Services is responsible for the coordination and delivery of front of house services at the Oakville Centre for the Performing Arts. This position supports a safe, welcoming, accessible, and high-quality experience for patrons, artists, rental clients, sponsors, volunteers, and members of the public.
The Coordinator oversees front of house operations, including part-time staff and volunteer coordination, concessions, hospitality, receptions, contractor coordination, event readiness, and patron services. The role also supports the administration and coordination of professional event contracts, artist hospitality, settlements, and related operational requirements.
Job Responsibilities
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Coordinate and oversee front of house operations for performances, rentals, receptions, meetings, and special events at the Oakville Centre for the Performing Arts.
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Ensure a high standard of customer service, safety, accessibility, and operational readiness for patrons, rental clients, artists, sponsors, volunteers, and staff.
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Supervise part-time front of house staff, including recruitment, onboarding, training, scheduling, work assignments, performance support, and day-to-day employee relations.
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Coordinate, schedule, and provide direction to volunteers supporting front of house operations and events.
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Prepare event-specific front of house instructions, house notes, schedules, staffing plans, and operational details for house managers, staff, volunteers, and service providers.
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Act as senior house manager for scheduled events, including opening and closing the facility, coordinating front of house activities, resolving patron, artist, and rental client concerns, and responding to urgent operational issues.
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Coordinate event hospitality and front of house requirements, including receptions, catering, merchandise sales, lobby and studio setup, artist tickets, transportation, accommodations, and related arrangements.
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Support the administration and coordination of professional event contracts, including reviewing and distributing contract information, gathering internal feedback, coordinating requirements with agents and artists, and preparing related documentation for execution.
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Coordinate payments, settlements, deposits, final payments, merchandise settlements, cash summaries, invoice charges, and other financial documentation in accordance with Town processes.
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Manage concessions operations, including product selection, inventory, pricing recommendations, bar operations, cash handling, and revenue tracking.
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Monitor and support the front of house budget, including revenue-generating activities, cost estimates, vendor coordination, purchasing, invoicing, and related financial processes.
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Coordinate service providers and contractors, including janitorial, security, catering, equipment maintenance, and other event-related supports.
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Support tendering and purchasing processes related to front of house operations, equipment, supplies, contracted services, and building maintenance needs.
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Ensure front of house operations comply with applicable legislation, Town policies, procedures, health and safety requirements, accessibility standards, emergency procedures, and alcohol service requirements.
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Prepare, update, and implement front of house procedures, training tools, and operational practices to support consistent service delivery.
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Liaise regularly with box office, technical, marketing, finance, payroll, purchasing, facility staff, rental clients, artists, agents, vendors, contractors, sponsors, inspectors, and emergency services as required.
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Respond to patron, client, artist, and staff concerns in a timely and professional manner, including situations involving accessibility, alcohol service, medical response, evacuation, ticketing issues, or other urgent matters.
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Maintain accurate records, correspondence, permits, contract files, cash handling records, payroll information, inventory records, event notes, and related documentation.
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Provide backup support for administrative and box office functions as required.
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Perform other duties as assigned.
Qualifications
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Diploma in business administration, arts management, event planning, hospitality, theatre operations, recreation, or a related field, or an equivalent combination of education and experience.
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A minimum of three to five years of related experience in front of house operations, event coordination, hospitality, theatre operations, patron services, or a similar service-oriented environment.
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Experience supervising, training, scheduling, and supporting part-time staff, volunteers, students, contractors, or service providers.
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Demonstrated experience coordinating public-facing events, performances, receptions, rentals, hospitality requirements, or other time-sensitive event logistics.
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Experience with contract administration, artist or client coordination, cash handling, concessions, inventory, invoicing, payroll support, or financial tracking is considered an asset.
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Strong customer service, communication, conflict resolution, and problem-solving skills, including the ability to respond calmly and professionally to urgent or sensitive situations.
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Strong organizational skills with the ability to manage multiple events, deadlines, schedules, and competing priorities in a fast-paced environment.
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Knowledge of front of house operations, theatre terminology, patron services, event logistics, hospitality, and venue operations.
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Knowledge of relevant legislation, standards and practices related to health and safety, accessibility, emergency response, alcohol service, food handling, and public event operations.
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Proficiency with Microsoft Office and related business systems. Experience with ticketing systems, financial systems, scanners, point-of-sale systems, or related venue technology is considered an asset.
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Ability to exercise sound judgement and make timely decisions with limited supervision during evenings, weekends, holidays, and live event conditions.
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Ability to perform physical requirements of the position, including standing for extended periods and assisting with event setup, takedown, inventory, and equipment movement.
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Valid Standard First Aid and CPR/AED certification, or the ability to obtain.
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Smart Serve certification, or the ability to obtain.
The successful candidate must hold a valid and unrestricted Ontario Driver’s License Class G minimum and will be required to supply their own personal vehicle for performing job duties/corporate business.
Please note that this position requires a satisfactory criminal record check dated within the last 30 days as a condition of employment.
If this describes you and your background, please send your cover letter and resume, as one document, through the Town of Oakville Current Opportunities on the Careers page.
DATED: July 15, 2026
The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.
This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for the interview is 75%.
We thank all applicants and advise that only those selected for an interview will be contacted.
