Remote Call Centre Agent (Dental)
Location: Remote (Ontario-based dental clinics)
Position Type: Full-Time
Hours: 44 hours per week, 6 days per week (including Saturdays)
Starting Wage: $17.60/hour
About Us
We are a growing network of dental clinics across Ontario dedicated to providing exceptional patient care and outstanding customer service. We are looking for a friendly, organized, and reliable Remote Call Centre Agent to become an important part of our team.
This is a fully remote position, with occasional travel required to attend company meetings, training sessions, or promotional events.
Responsibilities
Answer incoming calls from patients in a professional and friendly manner
Book, reschedule, and confirm dental appointments
Respond to patient inquiries and direct calls appropriately
Maintain accurate call records and appointment schedules
Communicate effectively with clinic teams across multiple locations
Follow up with patients regarding appointments
Assist with administrative tasks as needed
Attend occasional in-person meetings, training sessions, and company events
Qualifications
We're looking for someone who is:
Friendly, professional, and patient-focused
An excellent communicator with strong verbal and written English skills
Comfortable speaking on the phone throughout the day
Highly organized with strong attention to detail
Computer savvy and able to learn new software quickly
Dependable, reliable, and hardworking
Able to multitask in a fast-paced environment
Flexible with scheduling and available to work Saturdays
Comfortable working independently in a remote environment
Requirements
Reliable high-speed internet connection
Quiet, professional workspace for taking calls
Strong computer skills and experience with Microsoft Office or similar software
Customer service or call centre experience is considered an asset
Dental or medical office experience is an asset, but not required
Schedule
44 hours per week
6 days per week
Saturday availability is required
Flexibility to work varying shifts based on business needs
What We Offer
Fully remote work environment
Supportive and collaborative team
Paid training
Opportunity for growth within a growing dental organization
Meaningful work helping patients access quality dental care
If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced customer service environment, we'd love to hear from you. Apply today and become part of our team!
Pay: $17.60-$18.60 per hour
Benefits:
- Casual dress
- Work from home
Application question(s):
- Do you have experience in customer service? Please describe.
- Are you comfortable on the phone?
- If a patient would like to book a dental appointment, what information might be useful to obtain from the patient?
- Are you available 6 days a week, including Saturdays and evenings?
- When can you start a new position?
- If a patient is unhappy on the phone, how would you approach this?
Work Location: Hybrid remote in Mississauga, ON L5A 3Y1
