About Us
Expectations are just the beginning at Cantiro. Our single-family homes, townhomes, duplex homes, and luxury condos are designed beyond the essentials to create a higher quality of lifestyle.
We treat everyone who comes in contact with us like family. That's why our customer service has been repeatedly recognized through both industry awards and customer stories. Every experience with Cantiro Homes is as elevated as the outcome.
Cantiro Homes is hiring a Client Care Warranty Specialist in the Calgary and surrounding area.
Objective
This role reports to the Construction Manager and focuses primarily on ensuring homes are ready for possession with zero deficiencies, conducting warranty inspections and managing trade days to ensure warranty concerns are dealt with in a timely manner, as well as managing after-hours emergency calls. When warranty duties permit, this dual role also works with the construction teams to complete site tasks and support the field team, such as QC inspections during the course of construction, frame checks, and other duties as assigned.
Role and Responsibilities
- Inspect homes prior to possession dates for any deficiencies.
- Meet with clients on possession date and pre-occupancy to ensure quality of product.
- List any customer concerns.
- Conduct warranty inspections with clients at their pre-appointed warranty dates.
- Organize and manage trade days to ensure warranty items are dealt with.
- Hands-on with tools to repair warranty issues.
- Answer emergency calls post possession.
- Assist with show home set up.
- Assist with storage and maintenance of Cantiro assets.
- Fulfill Sales Team show home service requests.
- Assisting the construction team on an as needed basis
Qualifications & Education Requirements
- Minimum 4+ years’ experience in residential construction/renovation.
- General knowledge of Alberta Building Code and Construction Performance Guide for New Home Warranty in Alberta.
- Please note, due to the nature of this role, successful candidates must undergo a background check including criminal and a clean driver's abstract
- Class 5 Driver’s License (company truck provided)
- Personal hand tools that include basic cordless tools.
- Attention to detail and pride in workmanship.
- Excellent communication skills.
- Self-motivated, team-player, organized and proactive.
- Basic understanding of MS Office (Word, Excel, and Outlook).
- Ability to effectively and efficiently solve problems.
- Work with minimal direct supervision.
Preferred Skills - these skills work together to create a holistic approach to client care, with a strong focus on professionalism at all times
- Basic Construction skills
- Excellent communication skills – clear and effective communication is crucial for understanding what the client is communicating, addressing concerns, and conveying warranty information accurately and comprehensively
- Adaptability – being adaptable and understanding of different scenarios while maintaining a professional and respectful demeanor
- Customer-focused attitude prioritizing the issues of the client while demonstrating respect for the client and the company you represent
- Attention to detail and pride in workmanship
- Self-motivated
- Basic understanding of MS Office (Word, Excel, and Outlook)
- Ability to effectively problem-solve
- Work with minimal supervision
**We thank all candidates for their interest, however only those selected for an interview will be contacted**.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Application question(s):
- Are you legally authorized to work in Canada?
- Please note that the successful candidate will be required to undergo a background check, including a criminal record check and driver's abstract review. Do you consent to these checks being conducted as part of the hiring process?
Experience:
- New Home Service/Warranty Technician: 4 years (required)
Work Location: In person
