Keyholder / Delivery – Kindling Cannabis
Reports To: Store Manager
Employment Type: Part-Time or Full-Time
About Kindling Cannabis
Kindling Cannabis is a proudly Canadian legal cannabis retailer dedicated to delivering exceptional customer service, in-depth product education, and one of the most convenient 1-hour delivery systems in the industry. With a growing presence across Ontario, we aim to provide a welcoming, knowledgeable, and efficient cannabis shopping experience for every customer.
Position Overview
As a Keyholder/ Delivery driver at Kindling Cannabis, you will play a key role in delivering a seamless customer experience, ensuring compliance, and supporting store operations, will safely and efficiently deliver cannabis products while providing a professional and friendly customer experience. This is a dynamic, customer-facing role ideal for cannabis enthusiasts who thrive in fast-paced environments.
Key Responsibilities
Key Holder Duties
- Open and close the store following company procedures.
- Lead and support team members during assigned shifts.
- Provide exceptional customer service and product recommendations.
- Verify customer identification and ensure compliance with AGCO and company policies.
- Process sales accurately using the POS system.
- Assist with inventory counts, receiving shipments, and restocking products.
- Maintain a clean, organized, and welcoming store environment.
- Handle customer concerns professionally and escalate issues when necessary.
- Support management with daily operations and administrative tasks.
Delivery Driver Duties
- Deliver cannabis orders safely, accurately, and efficiently.
- Verify customer identification upon delivery and ensure all legal requirements are met.
- Follow all company delivery procedures and provincial cannabis regulations.
- Maintain the security and confidentiality of all deliveries.
- Keep accurate delivery records and communicate with the store regarding delivery status.
- Maintain a clean, reliable vehicle and practice safe driving at all times.
- Provide outstanding customer service during every delivery.
Qualifications
- Minimum age of 19 years.
- CannSell certification (required).
- Valid G Driver's Licence with a clean driving record.
- Reliable vehicle with valid insurance (if using a personal vehicle).
- Previous cannabis retail experience preferred.
- Previous key holder experience is considered an asset.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Comfortable handling cash and operating a POS system.
- Ability to lift up to 25 lbs and stand for extended periods.
- Flexible availability, including evenings, weekends, and holidays.
Pay: $17.60-$18.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
Experience:
- Cannabis Retail: 1 year (preferred)
Licence/Certification:
Work Location: In person
