NON-UNION | CLINICAL TEAM LEADER | DISCHARGE PLANNING
Position: Clinical Team Leader
Department: Discharge Planning
Posting ID: 7941
Status: Permanent Full Time (x1)
Site: Credit Valley Hospital, RCC, THP UHN RCC
Role Level: AH11.7 ($47.04-$61.07)
Hours of Work/Shifts: Monday-Friday | Days + Evenings
Posted: July 29th, 2026
Internal Deadline: August 5th, 2026
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
Job Description
The Clinical Team Lead (CTL) Role is a clinical liaison and leadership (non-supervisory) position within the Discharge Planning Portfolio, reporting to the Manager, Discharge Planning. The successful candidate will work within a fast-paced environment as a collaborative team member, both providing day-to-day operational and education support for the discharge planning portfolio (site specific) and a key position in mentoring and facilitating complex discharge plans. Working collaboratively with Discharge Planners and other hospital unit-based team members, the CTL supports escalated and complex discharge plans; identifying and working to remove barriers to timely transitions/discharges.
The primary goal of CTL is to enhance and maintain optimal patient flow through and out of Trillium Health Partners, while upholding high standards of patient experience, safety and quality transition planning. The CTL will maintain a dual focus on supporting specific cases while maintaining a high-level view of the site-specific daily flow operations. This position will lend support and oversight to the timely access of Long-Term Care, Rehabilitation, Retirement Homes, Complex Continuing Care and Community Support Services. The CTL understands the fundamental Flow and Capacity theories and practical challenges of a hospital system and works to ensure that patients are served in the right place, at the right time, receiving the right care through daily interactions with interprofessional staff and planned education activities/initiatives.
Qualifications
- Masters degree (preferred) in regulated health care profession
- Membership with Regulated College and in good standing
- 2-5 years clinical experience in an acute care hospital setting
- Proven leadership skills
- Self-directed and thrives in a dynamic environment
- Broad experience in discharge planning is essential
- Demonstrated excellence in conflict management, critical thinking, problem-solving and decision-making; be able to function in high paced and stressful situations while maintaining focus and composure
- Current knowledge of health care trends, government relations, relevant public policy developments; in order assess current and future transition directions and resources
- Extensive knowledge of local community resources and initiative to proactively search for new resources
- Manage and cultivate strategic partnerships both internal and external to the organization
- Knowledge and/or experience working with Adult Learning Principles
- Experience with legislation that governs Public Hospitals (Public Hospitals Act, Substitute Decisions Act, Consent to Treatment Act, Mental Health Act, etc.)
- Extensive knowledge how to effectively serve an increasingly aging and diverse population with complex medical, functional, cognitive and psychosocial needs
- Experience monitoring and analyzing patient flow metrics; with an ability to highlight trends and areas of focus for the Manager
- Expert written and verbal communication, collaboration, organizational and problem-solving skills
- Proven project management and change management experience
Experience with Epic is a strong asset
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Responsibilities
Optimizing Patient Flow
- The CTL will review and act upon information (as appropriate) captured in Daily Flow Reports and the ALC Dashboard, in terms of targeting units or team members requiring increased support. This position will further, review daily if not multiple times daily, the Capacity Management Dashboard to understand and react to the information regarding demand for hospital services (including but not limited to: attend specific unit rounds to support regular and timely discharges; engage appropriate DCP team members in communication and strategy to alleviate patient flow pressures, etc.)
- Works collaboratively with Patient Flow Team Members (Patient Flow Coordinators; Flow Facilitators) to optimize internal flow
- The Clinical Team Lead regularly and routinely attends multidisciplinary rounds to help support optimal patient flow and be another discharge planning resource to the team
- Provide updates to Discharge Planner Group regarding changes in community resource availability (including but not limited to: external Transitional Care Unit availability; Convalescent Care availability, RH policy changes, etc.)
- Highlight to Manager, any opportunities to standardize processes and practices across site, toward the organization’s aim to have a common patient experience regardless of hospital location
Provide day-to-day operational support to the Discharge Planning portfolio, at specific sites
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Supporting Complex/Escalated Discharges
- The CTL will be the first line support to the Discharge Planning Group for escalated and complex cases; providing clinical and resource support to patients/ families/multidisciplinary teams. In this capacity, there is an aim to address barriers to discharge before a patient becomes ALC, upholding the strategic aim of the portfolio to initiate discharge planning as early in the trajectory as possible
- The CTL works collaboratively with the Discharge Planner in assimilating and collecting all relevant information regarding a patient’s medical, functional and pre-morbid situation with an eye to explore all available and appropriate community resources to optimize transitions and functioning at home.
- A successful candidate is able to adapt approach to suit diverse patient situations, care plans, social/family support networks and multidisciplinary team dynamics to support and provide leadership/mentorship through complex cases
- Possess expert ability to de-escalate heightened emotional situations through effective communication
- A successful candidate further brings a creative and imaginative approach to this position, cultivating and inspiring innovation, risk-taking and creative problem solving in the realm of transition/discharge planning.
- The CTL, in collaboration with the Discharge Planner, will ensure and maintain high standards of comprehensive and critical documentation. In this capacity, the focus is on ensuring all relevant issues and conversations are well documented to support the discharge plan
- In collaboration with the Peer Mentor, provide education to the team if indicated around Capacity and Substitute Decision-Makers (SDM), Power of Attorney (POA), guardianship, Court appointments, SDM rankings, Public Guardian and Trustee involvement) as it pertains under the HCCA, Mental Health Act and or Substitute Decisions Act
- A candidate maintains current knowledge of local community/health care resources, in addition to highlighting to Manager and Director opportunities for community partnerships and health service development
Education/Mentorship
- Act as a support to all existing and new staff through developed education, competency and performance management support. In this capacity, there is an aim to highlight when education opportunities are indicated/identified as evidenced through gaps in daily practices, knowledge of new/refreshed initiatives (both internal to THP and external), documentation standards, etc.
- Work with Manager, to support and monitor performance management. In this capacity, provides guidance and direction to staff and assists manager to set objectives; identify trends; implement policies and procedures to support the daily work
- Evaluate effectiveness and sustainability of new program and organizational initiatives
- Participate in organizational initiatives/educator groups/committees to support corporate alignment within Discharge Planning
Data and Information Management
- The CTL will review and act upon information (as appropriate) captured in Daily Flow Reports and the ALC Dashboard
- The CTL will maintain and statistically analyze key patient flow metrics (including but not limited to: New ALC Cases, Discharged ALC Cases, Trending ALC Needs/Barriers, Number and outcome of escalated cases)
- Will provide weekly reports to Manager, highlighting trends and opportunities for improvement
- Systemically use data and information to identify areas of focus and priority to achieve success with timely and safe transitions across the organization
A successful candidate will possess working knowledge and experience using Microsoft Excel data sheets in order to optimize data management
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ALC Monitoring and Management
- The CTL primary focus is to streamline and optimize the ALC discharge plan, driving for clear and concise planning, communication and execution of options all in an effort to reduce overall ALC length of stay
- Provide leadership and guidance to health care teams to support the application of the Ontario Ministry of Health and Long-Term Care definition of Alternate Level of Care and corresponding ‘Need and Barrier’ identification and documentation
- Systemic understanding and execution of the hospital processes and bed flow needs (i.e.: IMS initiatives, surge processes, Home First escalation pathway)
- Chair Joint Discharge Operations (JDO) – Long Term Care Forum – leading the review and optimization of discharge plans of those individuals awaiting placement from hospital and updating Manager regularly. There is an aim to optimize choices when possible; monitor requests and timely completion of OHaH RAI assessments, maintain Epic action plan with current choices, routinely review cases waiting for placement from hospital to ascertain if there is a possibility to explore another discharge plan at any point during their stay, relay to Discharge Planner group any outstanding or emerging actions needed
- Responsible for daily update and entry of ALC service changes in Epic and WTIS data/information management systems
- Will monitor and resolve any issues detailed in the Daily ALC Discrepancy Reports
- Will review open and closed WTIS reports
Will monitor and address the quality and accuracy of the ALC Dashboard by reviewing cases detailed and course correct if a patient ALC status is missing or added incorrectly
Stakeholder Engagement
- Act as a key point of contact and ambassador, on behalf of Trillium Health Partners, to external strategic partnerships with a focus on cultivating innovative and responsive partnerships (i.e. Ontario Health atHome (OHaH), Runnymede Healthcare, LTCHs, NP STAT, etc)
- Routinely attends, participate and supports unit-based patient rounds acting as a front-line ambassador and educator for such strategic foci such as the Home First Philosophy and Capacity Management Protocols/Practices. In this capacity, there is an aim to support and/or challenge discharge plans to support the adherence to the Home First Philosophy
Committee Membership
- Externally, act as a Trillium Health Partners representative on appropriate external OHaH or other relevant forums
- Internally, an active member of Joint Discharge Operations Committee Meetings; Chair of the JDO – Long Term Care Forum (reporting up to Manager, Discharge Planning and Manager, Patient Services OHaH); Patient Flow Steering; Organizational Educator Committees
Advocacy
- Advocate both within the healthcare setting and the community for the removal of systemic barriers that negatively impact on the delivery of health care and the continuity of care of our services to our patients, their families, the organization and our community. Advocate for the development and expansion of requires services (where appropriate)
Accountability and Escalation
- Bring patient and family discharge issues to team, Manager, Joint Discharge and Operations meetings,
- Appropriately escalate issues to Manager of Discharge Planning and Director within expected timelines
- Identify “hard to serve” and “hard to place” patients in advance, engage Senior Leadership as appropriate
In a non-supervisory role, be able to contribute to team members performance evaluation and highlight to Manager any performance areas of focus/education
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To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Candidates are selected on the basis of their skill, ability, experience and qualifications.
Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.
We thank all those who apply but only those selected for further consideration will be contacted.
