Job description:
Join the One Health Clubs Team!
At One Health Clubs, we’re more than just a fitness facility — we’re a community dedicated to enhancing health, wellness, and lifestyle. We pride ourselves on creating an exceptional member experience that inspires loyalty and long-term relationships.
We’re seeking an energetic, service-driven Membership Concierge who will play a key role in member engagement, satisfaction, and retention. If you’re passionate about helping others achieve their goals and enjoy working in a collaborative, high-energy environment, we want to meet you!
What You’ll Do:
- Manage Member Accounts: Serve as the primary point of contact for new and existing members, ensuring all needs are addressed promptly and professionally.
- Enhance Member Experience: Develop and maintain strong relationships to deliver exceptional service that fosters connection, satisfaction, and long-term loyalty.
- Improve Retention: Identify opportunities to enhance the member journey, proactively resolve issues, and implement engagement strategies that reduce attrition.
- Administrative Excellence: Complete all documentation, CRM updates, and reporting accurately and efficiently.
- Collaborate Across Departments: Work with fitness, operations, and front desk teams to ensure a seamless and personalized member experience.
What We’re Looking For:
- Proven track record of success in member relationship management (minimum 5 years, preferably in the fitness, hospitality, or membership-based industry).
- A people-first mindset — you genuinely care about helping others succeed and feel valued.
- Proven track record in conflict resolution
- A Team Player
- Strong communication, organization, and problem-solving skills.
- Passion for health, wellness, and community building.
- Self-motivated, goal-oriented, and capable of thriving in a fast-paced environment.
- CPR & First Aid certification (or willingness to obtain).
- Comfortable using CRM systems, scheduling software, and online communication tools.
Why You’ll Love Working with Us:
⭐ Competitive Compensation: Base salary plus commissions, bonuses, and retention incentives.
⭐ Free Club Membership: Live the lifestyle you promote.
⭐ Health & Dental Benefits: Comprehensive coverage for your well-being.
⭐ Career Growth: Opportunities to develop within an upscale, premium fitness brand.
⭐ Positive, Team-Focused Culture: Work with supportive, like-minded professionals who care about results and relationships.
Job Type: Full-time weekday afternoon/evenings
Benefits:
- Extended health care
- On-site gym
- On-site parking
- Wellness program
Ability to commute/relocate:
- Mississauga, ON L5A 3N7: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- CPR Certification (preferred)
Work Location: In person
Pay: $23.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care
- Wellness program
Work Location: In person
