Job Overview
We are seeking a dynamic Inside Sales/Customer Service professional to join our team. This role involves engaging with clients, managing accounts, and driving business growth through effective communication and sales strategies. The ideal candidate will possess strong negotiation skills, a customer-focused attitude, and experience in B2B sales, technology sales, or marketing. Fluency in mandarin is a plus. This position offers an excellent opportunity to develop your sales expertise within a collaborative environment that values innovation and customer satisfaction.
Responsibilities
- Manage inbound and outbound customer calls to provide exceptional service and support.
- Develop new business opportunities through proactive outreach and relationship building.
- Conduct negotiations to close sales and expand existing accounts.
- Collaborate with marketing teams to implement strategies that attract new clients and retain current ones.
- Utilize Salesforce and other CRM tools to track interactions, update account information, and analyze sales data.
- Support technical sales efforts by understanding client needs and presenting tailored solutions.
- Maintain thorough knowledge of products, services, and industry trends to effectively communicate value propositions.
- Create and feature videos online for social media marketing campaigns to promote products, services, and brand awareness.
- Assist in business development initiatives by identifying potential markets and customer segments.
- Provide bilingual support in Mandarin to serve diverse client needs when required.
Qualifications
- 1-3 years of customer services or sales experience.
- Diploma/ Bachelors degree required.
- Some experience in sales, B2B sales, or technical sales roles.
- Some negotiation and account management skills with a focus on customer satisfaction.
- Excellent communication skills, both verbal and written.
- Ability to analyze market data and customer feedback to identify opportunities for growth.
- Knowledge of marketing strategies related to business development is a plus.
- Demonstrated ability to work independently as well as part of a team in a fast-paced environment.
- Strong organizational skills with attention to detail in managing multiple customers simultaneously. This position is integral to fostering long-term client relationships while driving revenue growth through strategic sales initiatives. We seek motivated individuals eager to contribute their expertise in a supportive, innovative setting focused on excellence in customer service and business development.
Pay: $18.25-$19.00 per hour
Work Location: In person
