Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting 12-month contract opportunity for a Customer Service Representative.
Job Summary:
Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist Customer Service Supervisor with various departmental projects.
Duties and Responsibilities:
- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Administer sales programs by consistently applying proper terms to each order.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the Customer Service team.
- Attend meetings with Customer Service Manager and Supervisor to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.
Qualifications:
- College Diploma or degree in a related field, or equivalent experience.
- Minimum one year of Customer Service experience.
- Excellent interpersonal and communication skills.
- Proficient with a PC; Microsoft Office experience an asset.
- Must be able to sit for long periods and use a telephone.
- ERP/SAP systems experience an asset.
- Golf industry knowledge and experience an asset.
- Bilingualism in French and English is an asset
Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $47,000.00-$50,000.00 per year
Ability to commute/relocate:
- East Gwillimbury, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 1 year (required)
Work Location: Hybrid remote in East Gwillimbury, ON
