OnSite Rentals (OSR)
Toronto, Ontario, Canada | Store‑Based Role
Be the reason every rental starts and ends with a great experience.
As a Rental Store Associate at OnSite Rentals, you are on the front line of the customer experience. You’ll prepare equipment for reservations, support customer pick‑ups and returns, and ensure every piece of equipment is safe, clean, and rental‑ready.
This role blends hands‑on equipment work with strong customer interaction. You’ll help customers choose the right tools, explain safe operation, and turn equipment quickly to maximize availability and performance.
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Competitive hourly pay with overtime eligibility
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Performance‑based incentives tied to store success
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Training on tools, compact equipment, and rental systems
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Clear growth path into Lead Associate or Technician roles
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High‑growth company with expansion across Canada
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Prepare equipment for upcoming reservations and customer pick‑ups
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Greet customers and support check‑in and check‑out transactions
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Walk customers through equipment use, safety, and accessories
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Inspect returned equipment for damage, functionality, and safety
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Perform basic maintenance and minor repairs to turn equipment quickly
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Coordinate with Store Leads and Mobile Field Technicians as needed
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Maintain a clean, organized, and safe rental area
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Use OSR systems to manage rentals, contracts, and fleet status
Customer Experience
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Deliver friendly, professional, and “over‑the‑top” customer service
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Help customers select the right equipment and accessories
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Ensure customers understand safe and proper equipment operation
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Support fast, efficient, and accurate rental transactions
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Build positive relationships with repeat customers
Rental Operations
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Prepare and stage equipment for reservations and pickups
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Execute check‑in and check‑out processes with accuracy
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Inspect equipment for damage, wear, and safety compliance
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Clean and “turn” equipment quickly for the next rental
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Perform minor repairs and adjustments to maintain rental readiness
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Maintain accurate system updates for fleet status
Safety & Compliance
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Ensure all equipment meets safety standards before rental
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Educate customers on safe operation and proper use
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Maintain a clean, hazard‑free work environment
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Follow all OSR safety procedures and guidelines
Store Standards & Efficiency
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Maintain store cleanliness, organization, and presentation
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Support efficient workflows and quick equipment turnaround
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Assist with inventory organization and tool storage
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Contribute to a high‑performing, team‑oriented environment
Collaboration
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Work closely with the Rental Center Lead to support store performance
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Partner with Mobile Field Technicians on fleet readiness and repairs
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Communicate clearly with team members to ensure seamless operations
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1–3 years of customer‑facing experience (retail, rental, or similar)
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Basic familiarity with tools and equipment preferred
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Mechanical aptitude for basic maintenance and minor repairs
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Strong communication and interpersonal skills
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Customer‑first mindset with a positive attitude
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Ability to lift 50+ lbs and work in a hands‑on environment
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Customer service excellence
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Attention to detail and accuracy
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Sense of urgency and reliability
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Teamwork and collaboration
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Basic technical and mechanical ability
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Customer satisfaction and positive interactions
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Accuracy of check‑in and check‑out processes
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Fleet readiness and turnaround time
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Store cleanliness and safety standards
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Contribution to store revenue, utilization, and profitability
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Hourly Rate: CAD $20 – $25/hour
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Overtime eligible
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Commission / Bonus: Tied to store performance and customer experience
This role is critical to delivering OSR’s promise: safe, reliable equipment and an exceptional rental experience every time.
