Build Trusted Partnerships. Lead Strategic Growth. Own Outcomes.
At Direct Focus, Account Directors own outcomes.
Not tasks.
Not projects.
Outcomes.
You are responsible for the health, growth, profitability, and long-term success of your portfolio. You serve as a trusted advisor to clients, a leader to your team, and a key contributor to the success of the organization.
This role requires someone who can think strategically while remaining deeply connected to client needs, team performance, and operational excellence.
You don't wait for problems to arrive.
You anticipate them.
You don't simply manage relationships.
You deepen them.
You don't just protect what's been built.
You help clients and teams reach what's next.
What We Mean By Great Client Service
At Direct Focus, great client service means more than being responsive. It means understanding our clients' businesses, anticipating needs, communicating clearly, creating value proactively, and helping clients achieve meaningful business outcomes.
We strive to be trusted partners—not just service providers. We build long-term relationships by combining strategic thinking, operational excellence, and a genuine commitment to helping our clients succeed.
What You'll Do
Build Strategic Client Partnerships
Develop trusted relationships with senior stakeholders and help clients align marketing investments with business objectives.
Lead Portfolio Growth
Identify opportunities to deepen client relationships, strengthen engagement, and create long-term value.
Own Portfolio Performance
Take accountability for retention, profitability, forecasting accuracy, and overall account health.
Lead High-Performing Teams
Provide direction, coaching, and support to Account Managers and Account Coordinators while fostering accountability, collaboration, and professional growth.
Guide Strategic Planning
Provide leadership during account planning, quarterly business reviews, and major client initiatives.
Strengthen the Business
Partner with Strategy, Operations, and Executive Leadership to improve systems, workflows, and service delivery models.
What Success Looks Like
- High client retention
- Portfolio revenue growth
- Strong portfolio margins
- Accurate forecasting
- Successful renewals
- Healthy client relationships
- High-performing account teams
What You Bring
- 8–10+ years of marketing, agency, client leadership, or business operations experience
- 3+ years leading teams
- Proven success managing strategic client relationships
- Strong financial and business acumen
- Experience growing accounts and identifying new opportunities
- Exceptional communication and leadership abilities
- Ability to balance strategic thinking with operational execution
- Comfort leveraging technology and AI-enabled tools to improve performance
How You Live Our Values
Own It!
You lead with accountability and take responsibility for outcomes.
Better 2.0
You seek smarter ways to strengthen client relationships, team performance, and business results.
Make Trust
You build credibility through consistency, transparency, and follow-through.
Deliver Great
You help your team deliver exceptional work and meaningful client outcomes.
Be Human
You lead with empathy, authenticity, and respect while creating an environment where people can do their best work.
The Kind of Leader Who Thrives Here
You:
- Think like an owner
- Build trust through consistency
- Create value before being asked
- Connect work to business outcomes
- Protect both client interests and business performance
- Develop strong teams
- Lead with accountability and empathy
Why Direct Focus?
For more than 30 years, we've helped clients navigate change, solve complex marketing challenges, and achieve meaningful business results.
We're proud of what we've built, but we're always looking for ways to improve, evolve, and create more value for our clients.
We combine strategic thinking, operational excellence, technology, and scalable marketing execution to help organizations do more with less.
Most importantly, we believe great work starts with great people.
You'll find:
- Amazing teammates
- Coaching and mentorship
- Training and professional development
- Exposure to national and international brands
- Modern tools and workflows
- Opportunities for growth and advancement
- A culture built on accountability, trust, and continuous improvement
How to Apply
Submit your resume and cover letter through the link below.
https://forms.monday.com/forms/421188ca7c71246fa71378dd545941ac?r=use1
Pay: $70,000.00-$90,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Experience:
- Marketing: 8 years (required)
- Leadership: 3 years (required)
- client relationships: 5 years (preferred)
Work Location: In person
