Don't skip a beat, apply to JAM Industries!
JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!
Job Title : Account Coordinator
Division : Erikson Consumer Order Desk – Customer Service Representative
Location : Baie d’urfe (West island of Montreal)
Schedule: Monday to Friday 8:30 AM-5:30PM Hybrid
About Erikson Consumer
Erikson Consumer is a leading distributor of consumer electronics and lifestyle products, driving brand growth through eCommerce channels and major big-box retail partners. The division supports both B2B and B2C markets, working cross functionally with sales, logistics, marketing, and retail partners to ensure products are effectively positioned, available, and supported across online and in store channels.
About the Role - Account Coordinator
We are looking for a detail-oriented account coordinator professional to assist the Regional Sales team with administrative and operational tasks. This role supports customer accounts, promotional activities, and data management while acting as a key liaison between Sales, Customer Support, and Operations.
You’ll help streamline processes, support product launches, ensure accuracy in CRM/ERP systems, and deliver excellent customer service.
Key Responsibilities
- Manage regional, independent, and specialty accounts remotely.
- Support regional sales managers with administrative and sales coordination tasks.
- Coordinate quarterly promotional calendars and customer agreements.
- Maintain sales support files and track completion of required tasks.
- Resolve MAP pricing issues and report progress to key stakeholders.
- Coordinate new and updated product setup, tracking, and portal maintenance.
- Distribute updated price lists and confirm customer receipt and acceptance.
- Support new product launches and promotional activities.
Qualifications
- 2–5+ years of sales support or customer service
- Post-secondary education in Business Administration, Marketing, Sales, or a related field
- Exposure to pricing, promotions, or retail/distribution environments is preferred
- Experience with ERP systems and strong Excel skills and Microsoft Office Suite
- Highly organized
- Strong communication skills (written and verbal)
- Proactive problem-solver
#LI-Hybrid
Why Join Us
Ready to join our team? Here’s why …
- Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
- Wellness Incentive Program and Employee Assistance Program
- RRSP / 401(k) matching program
- Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
- A casual, fun, and collaborative work environment
- Lively social calendar—there’s always something for everyone
- Generous employee discounts on our products
- Ongoing learning and development opportunities
- The chance to work alongside a highly talented, high-performing team
Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.
We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.
Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.
