Job Summary
Fulfill first point of contact as a Receptionist for our organization. The individual is expected to be service focused, demonstrating flexibility and adaptability in a fast-paced environment. The position includes greeting all guests, administration of visitor management system, processing day passes for security access, service request ticket assignment administration, and booking small meeting rooms. This role performs a broad range of reception, office and meeting rooms support duties, demonstrating a superior level of service and support to our guests and employees.
What you will do:
NOTE: Required to be in office full-time (not hybrid)
Main Reception Duties
Welcome and show guests to meeting rooms
Ensure proper registration of all guests upon their arrival
Manage meeting room calendars for conference center
Maintain overall appearance, tidiness of reception areas and conference floor meeting rooms
Provide coffee service for meeting rooms in conference center
Redirect all calls as required to the appropriate personnel or groups
Opening and closing procedures of the reception desk
Receive and record Pension document intake
Liaise with property management to report deficiencies and coordinate service requests with building maintenance as needed.
Provide triage support for incoming work order tickets
Administer day pass cards, providing to those employees who have forgotten or misplaced their card
Monitor security cameras throughout HOOPP
Provide data entry assistance when needed
Other tasks as assigned
What you bring:
2+ years general office experience, including reception administration
Grade 12 diploma /College diploma
Experience in front-line customer service
Demonstrated professionalism
Proven interpersonal/communication skills
Proven superior customer service practices and experience
Excellent computer skills for administrative support
Strong attention to detail
Ability to work with minimal supervision
Demonstrated ability to handle confidential and sensitive information with discretion
Experience in collaborating and building trusted relationships across diverse teams
Proven history of reliability, attendance and punctuality
Proficient in Microsoft Office Suite
Experience with Ccure an asset
#LI-Onsite
The expected annual base salary range for this role is: $41,000 - $63,000 CAD
This job is for an existing vacancy.
