- Provide information, education, referrals, and support to the residents as needed
- Collaborate with the Manager and other support workers to create individualized plans for each resident
- Provide referrals and advocacy to ensure that residents have the necessary support to deal with barriers
regarding housing
- Support women and families in preparing for their move into housing including helping them to arrange utility
hook up, financial planning, food planning, locating furnishings, community mapping, and developing a housing
preservation plan to reduce the risk of future homelessness.
Administration and Operations (30%)
• Answer shelter phone and record all calls, screen requests for entry and respond to information requests;
- Complete intake and departure process with each woman/family;
- Maintain accurate case management and stats keeping records;
- Maintain accurate records in the HIFIS database;
- Assist with transportation as needed and available;
- Assist with the daily operation of the shelter including but not limited to the sorting of donations, cleaning,
sorting and upkeep of toys, and assisting with the groceries and food inventory; and
- Participating in Women’s Housing training opportunities as a part of continuous improvement.
WHAT WE’RE LOOKING FOR
We know that skills and experience are built in many ways. Community involvement, formal credentials, lived
experience, non-traditional career paths and volunteer work are all valued here. If you meet most of these qualifications
and are deeply committed to the mission of YWCA Regina, we encourage you to apply. Please use your cover letter to
speak to the experiences — paid or unpaid — that have prepared you for this work.
Education
- Bachelor’s degree in Social Work, Justice Studies, or other human service field OR an equivalent combination of
education and experience
Experience
• Experience working with Indigenous people, familiarity with Indigenous cultures and an understanding of the
ongoing impacts of colonialism on Indigenous peoples
• Demonstrated experience working with the complex needs of people experiencing homelessness
Knowledge, Skills & Abilities
• Knowledge of the child welfare system, income assistance programs, criminal justice system, trauma informed
care, and family violence is essential
- Ability to work independently and with a team
- Accurate documentation and record-keeping ability and basic computer skills (knowledge of HIFIS would be an
asset)
- Good communication and organizational abilities
- Demonstrated crisis intervention skills
- Cultural awareness, and respect for women and children of various backgrounds
ASSETS & PREFERRED QUALIFICATIONS
• Valid First Aid/CPR certification – must be obtained within three months of employment
• Compassion, empathy and a desire to make a difference
