Magnum Fire Protection Inc.
Magnum Fire Protection Inc. is seeking an exceptional Service Coordinator / Dispatcher to join our growing team. This is a key operational role responsible for coordinating technicians, scheduling inspections and service work, responding to emergency requests, and ensuring outstanding customer service.
We are looking for someone who thrives in a fast-paced environment, enjoys solving problems, thinks ahead, and takes pride in keeping operations running smoothly. The ideal candidate is organized, proactive, calm under pressure, and capable of balancing multiple priorities while maintaining strong relationships with customers and technicians.
Key Responsibilities
Coordinate and schedule daily, weekly, and monthly fire protection inspections, preventative maintenance, service calls, repairs, deficiencies, and emergency requests throughout the GTA.
Dispatch technicians based on location, certifications, skill set, customer priority, workload, and travel efficiency.
Continuously adjust schedules throughout the day to accommodate emergencies, cancellations, technician availability, and changing customer needs.
Communicate professionally with customers, property managers, condominium managers, schools, general contractors, and building staff regarding appointments, access requirements, service updates, and schedule changes.
Prepare and distribute accurate work orders, ensuring technicians have all required site information, documentation, and materials before arriving on site.
Monitor recurring inspections, outstanding deficiencies, quoted repairs, and service timelines to ensure customer commitments and regulatory requirements are met.
Track technician progress throughout the day and provide operational support to maximize productivity and minimize downtime.
Review completed work orders for accuracy and completeness before processing.
Coordinate with operations, sales, administration, and field technicians to ensure seamless communication and exceptional customer service.
Maintain accurate customer records, scheduling information, and service history within the company's software systems.
Identify scheduling conflicts, operational bottlenecks, and opportunities to improve workflow efficiency.
Assist with additional administrative and operational duties as required.
Qualifications
Minimum 2 years of experience in dispatching, service coordination, scheduling, or operations support.
Previous experience coordinating field technicians or mobile service teams is highly preferred.
Experience within the fire protection, fire alarm, sprinkler, HVAC, electrical, plumbing, construction, or mechanical service industry is considered a strong asset.
Exceptional organizational and time-management skills with the ability to manage multiple priorities simultaneously.
Strong problem-solving and decision-making abilities with a proactive mindset.
Excellent verbal and written communication skills.
Outstanding customer service and relationship-building skills.
Ability to remain calm, organized, and professional during high-pressure situations.
High level of attention to detail and accuracy.
Strong computer skills with Microsoft 365, including Outlook, Excel, Word, and Teams.
Experience with scheduling, dispatch, ERP, CRM, or field service software is an asset.
Ability to quickly learn new software and adapt to changing technologies.
Dependable, punctual, and committed to working collaboratively within a team.
Education
High school diploma or equivalent.
Post-secondary education in Business Administration, Operations Management, Customer Service, Office Administration, or a related field is considered an asset.
What We're Looking For
The successful candidate will demonstrate:
Excellent planning and organizational abilities
Strong sense of urgency and accountability
Critical thinking and sound judgment
Ability to anticipate problems before they arise
Confidence making scheduling decisions independently
Professionalism when dealing with customers and technicians
Adaptability in a constantly changing environment
Positive attitude and willingness to support the team
Commitment to continuous improvement
Why Join Magnum Fire Protection?
At Magnum Fire Protection Inc., our people are our greatest strength. We foster a collaborative, supportive workplace where employees are respected, encouraged to grow, and empowered to make a meaningful impact.
As part of our team, you'll have the opportunity to:
Work in a stable and growing company
Collaborate with experienced professionals
Build a rewarding long-term career
Contribute to protecting lives and property across Ontario
Be part of a culture built on teamwork, integrity, accountability, and customer service excellence
Magnum Fire Protection Inc.
Magnum Fire Protection Inc. is seeking an exceptional Service Coordinator / Dispatcher to join our growing team. This is a key operational role responsible for coordinating technicians, scheduling inspections and service work, responding to emergency requests, and ensuring outstanding customer service.
We are looking for someone who thrives in a fast-paced environment, enjoys solving problems, thinks ahead, and takes pride in keeping operations running smoothly. The ideal candidate is organized, proactive, calm under pressure, and capable of balancing multiple priorities while maintaining strong relationships with customers and technicians.
Our Culture
At Magnum Fire Protection, we believe that exceptional customer service begins within our own team. The successful candidate must understand that our colleagues are our internal customers, and the way we support one another directly impacts the service we deliver to our external customers.
We are looking for someone who:
- Builds positive, respectful working relationships across all departments.
- Communicates openly, professionally, and with empathy.
- Collaborates with technicians, administration, operations, sales, and management to achieve common goals.
- Understands that supporting teammates is just as important as supporting customers.
- Demonstrates accountability, flexibility, and a willingness to help wherever needed.
- Contributes to a positive, solutions-focused workplace culture built on trust, respect, and teamwork.
At Magnum, we believe that when we take care of one another, we provide exceptional service to our customers.
Key Responsibilities
- Coordinate and schedule daily, weekly, and monthly fire protection inspections, preventative maintenance, service calls, repairs, deficiencies, and emergency requests throughout the GTA.
- Dispatch technicians based on location, certifications, skill set, customer priority, workload, and travel efficiency.
- Continuously adjust schedules throughout the day to accommodate emergencies, cancellations, technician availability, and changing customer needs.
- Communicate professionally with customers, property managers, condominium managers, schools, general contractors, and building staff regarding appointments, access requirements, service updates, and schedule changes.
- Prepare and distribute accurate work orders, ensuring technicians have all required site information, documentation, and materials before arriving on site.
- Monitor recurring inspections, outstanding deficiencies, quoted repairs, and service timelines to ensure customer commitments and regulatory requirements are met.
- Track technician progress throughout the day and provide operational support to maximize productivity and minimize downtime.
- Review completed work orders for accuracy and completeness before processing.
- Coordinate with operations, sales, administration, and field technicians to ensure seamless communication and exceptional customer service.
- Maintain accurate customer records, scheduling information, and service history within the company's software systems.
- Identify scheduling conflicts, operational bottlenecks, and opportunities to improve workflow efficiency.
- Assist with additional administrative and operational duties as required.
Qualifications
- Minimum 2 years of experience in dispatching, service coordination, scheduling, or operations support.
- Previous experience coordinating field technicians or mobile service teams is highly preferred.
- Experience within the fire protection, fire alarm, sprinkler, HVAC, electrical, plumbing, construction, or mechanical service industry is considered a strong asset.
- Exceptional organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- Strong problem-solving and decision-making abilities with a proactive mindset.
- Excellent verbal and written communication skills.
- Outstanding customer service and relationship-building skills.
- Ability to remain calm, organized, and professional during high-pressure situations.
- High level of attention to detail and accuracy.
- Strong computer skills with Microsoft 365, including Outlook, Excel, Word, and Teams.
- Experience with scheduling, dispatch, ERP, CRM, or field service software is an asset.
- Ability to quickly learn new software and adapt to changing technologies.
- Dependable, punctual, and committed to working collaboratively within a team.
Education
- High school diploma or equivalent.
- Post-secondary education in Business Administration, Operations Management, Customer Service, Office Administration, or a related field is considered an asset.
What We're Looking For
The successful candidate will demonstrate:
- Excellent planning and organizational abilities
- Strong sense of urgency and accountability
- Critical thinking and sound judgment
- Ability to anticipate problems before they arise
- Confidence making scheduling decisions independently
- Professionalism when dealing with customers and technicians
- Adaptability in a constantly changing environment
- Positive attitude and willingness to support the team
- Commitment to continuous improvement
Pay: $39,006.95-$69,909.04 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: Hybrid remote in Concord, ON L4K 2T8
