We are looking for a Help Desk/Desktop Support Analyst to join a service-focused organization in Markham, Ontario on a 3 month contract basis role to start. In this role, you will provide day-to-day technical assistance to employees, helping ensure devices, accounts, and workplace technology are set up and functioning effectively. You will work closely with internal stakeholders and external technology partners while delivering responsive support in a hybrid environment. This opportunity is well suited to someone who combines strong troubleshooting ability with a patient, customer-first approach.
Responsibilities:
- Respond to support requests and diagnose technical issues affecting computers, software, mobile devices, and related equipment.
- Provide front-line assistance for Microsoft 365 applications, including Outlook, and help users resolve access, configuration, and usability concerns.
- Prepare technology for new hires and departing employees by setting up accounts, assigning equipment, and coordinating secure access changes.
- Install, configure, and deploy laptops, desktop workstations, and mobile devices so staff have the tools needed to work effectively.
- Maintain accurate records for hardware and technology assets, including inventory tracking, device assignment, and lifecycle updates.
- Deliver Level 1 deskside and remote support for end users, ensuring timely resolution of common technical problems.
- Assist staff in person with technical questions and explain solutions clearly to users with varying levels of technical knowledge.
- Collaborate with the organization’s external infrastructure provider to support ongoing IT operations and escalate issues when needed
- Experience providing help desk, service desk, or desktop support in a detail-focused environment.
- Working knowledge of Microsoft 365, Outlook, Active Directory, and general end-user account administration.
- Hands-on ability to troubleshoot hardware, software, desktops, laptops, Mac computers, mobile devices, and peripherals.
- Familiarity with device deployment, asset management practices, and maintaining accurate inventory documentation.
- Strong communication and customer service skills, with the ability to support a diverse user group in a patient and detail-focused manner.
- Comfortable working in a hybrid setting with flexibility to support onboarding activities and other business needs.
- A Vulnerable Sector Check is required for this position.
- Exposure to environments using Android devices, Cisco technologies, Citrix technologies, or mobile device management tools would be considered an asset.
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