Company Overview:
We are a Locally Owned and Family Operated Pet Store in the heart of Oak Bay Village. We focus on Made in Canada supplies for all your pets. We sell Veterinarian recommended brands.
Job Overview:
Join our passionate team as an Assistant Manager. In this role, you will oversee daily operations, coach and develop your store team to deliver world class service. You will help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. Your leadership will help us promote our house branded products, increase sales and reduce costs.
What you get:
- Training
- Product knowledge
- Employee discounts
- Competitive wages
- Opportunity to become a Manager in the future for the right candidate.
What you do:
- Customers/Community - ensure that all customer service standards are met by staff; maintain courteous relationships within the community
- Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
- Operational Standards/Procedures - ensure that all staff adhere to the standards and procedures set at the franchise operations level
- Administrative activities - coordinate order placements, maintain appropriate inventory, ensure that store audits, safety audits and franchise audits are completed. Coordinate minor store repairs, complete important paperwork etc.
- Business Results - coordinate efforts of store staff to achieve targeted results
- Implement merchandising strategies to enhance product visibility
- Other duties and tasks as required
What you bring:
- 2 years or more of customer service and retail store management experience
- Enthusiasm for learning and growing in pet industry
- Possess outgoing and friendly personality with strong customer service skills
- Ability to work as per business requirements which include weekdays, weekends, mornings, afternoon and evenings
- Ability to have reliable means of transportation to and from the store
- Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
- Capacity for understanding inter-team conflicts and escalating when necessary
- Working knowledge of POS system
- Industry experience is an asset
Essential physical demands and work environment:
- Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms, stoop, kneel, crouch, talk, see and hear.
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
- While performing the duties of this job, the associate is occasionally exposed to a wet environment with pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
***We Thank All Applicants for applying. We will try our best to contact everyone after reviewing all resumes and/or as time allows. Preference will be given to those who have suitable industry experience.***
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Store discount
Work Location: In person
